Advocacy - TRSA
Achieving Total Customer Satisfaction
Your organization can improve its inner teamwork to build greater "outer strength" and make "service"more than just a mantra, but rather a total team commitment to customer satisfaction. TRSA‘s Charlie Brigham, former executive VP, Coyne Textile Services, Syracuse, NY, shows you how. He explains how to convey a sense of trust to customers so they are convinced you‘re 100% dedicated to helping them solve any issues that may arise. Brigham likens business goals and corporate financial metrics to personal goals, detailing key parallels (people have money to spend and are willing to pay a fair price). He helps you recognize customers who don‘t seek to prosper at someone else‘s expense but still need to be treated properly and feel cared about and pleased. Guidelines are offered to dedicating time to monitoring these fundamentals.
Program Information
Program Date:
December 14, 2011
Achieving Total Customer Satisfaction
Speaker Information
Charlie Brigham   [ view bio ]
Individual topic purchase: Selected
TRSA
CPLM CPE: 1.00
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