Advocacy - TRSA
On-Demand Learning

TRSA’s On-demand Learning Portal offers over 100 industry-specific professional development and training webinars, videos and e-learning courses on a range of issues including emerging regulatory/compliance issues, safety best practices and strategies for enhancing productivity. And the best part is, all of the training is available at your convenience!!

  • Free access to on-demand webinars and training videos for TRSA members
  • View video previews before purchasing
  • “Stop & Start” feature allows you to pick up where you left off
  • Purchases are stored in “My Classroom” for quick and easy access
  • Earn CPLM Continuing Professional Education (CPE) credits
  • Access trainings for 30 days after purchase

  • If you would like to order a subscription for your company or colleagues, please email kmudd@trsa.org.
    Select a category to see the available programs
    Collapse 2021 Legislative Conference Preview: Let

    Brush up on ways in which you can advocate for your industry and business by attending this webinar, which will put you in a great position to participate in TRSA’s 11th Annual Legislative Conference:

    Discover which issues will be used to personally engage legislators and your own congressional delegation, such as:

    • The importance of a reusable supply chain on national security
    • The need for the industry to be designated as a critical/essential industry that needs to be restored immediately following a disaster
    • Other insightful stories regarding the industry – its cleanliness, sustainability, safety records, and its essential role – not to mention its impact on jobs and local economies

    This webinar will also provide a sneak preview of how the March 25 virtual visits with Capitol Hill lawmakers and key staff will work, whether you plan to participate in person at the Westin Hotel in Old Town, Alexandria, VA or from your residence or office via the virtual option.

    To learn more, contact Kevin Schwalb at kschwalb@trsa.org.

    Presenter:

    Kevin Schwalb, Vice President, Government Relations TRSA

    Formats Available: On-Demand
    Original Program Date: February 23, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info 2021 Legislative Conference Preview: Let
    Collapse Applying Experience Driven Design to Drive Revenue and Profit Growth

    While the pandemic has upended hospitality, dining behavior and demand for related businesses, the question is: “What can be done?” Barbara Lawrence, co-founder and managing partner of Lubin Lawrence Inc., will address this question by sharing insights gathered from LLI’s time-tested “Experience Driven Design” Success Model and lessons from the firm’s growth strategy experience.

    Learn a new mind set and gain partner building ideas and tips in order to become more valuable to your restaurant partners and suppliers who operate in the linens business and beyond.

    Speaker: Barbara Lawrence, Co-Founder and Managing Partner, Lubin Lawrence Inc.

    Formats Available: On-Demand
    Original Program Date: December 08, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Applying Experience Driven Design to Drive Revenue and Profit Growth
    Collapse Crown Linen Virtual Plant Tour

    TRSA’s Virtual Plant Tour series continues by taking you inside Crown Linen, LLC’s Atlanta hospitality plant, opened in 2019 in a modern industrial park. It’s in a 160,000-square-foot building that includes Crown’s nearly 90,000 square feet for operations with the remainder leased to another company.

    Within Crown’s existing working footprint is room for expansion as growth in the Atlanta metro area resumes. The design is based on a template the Crown team has developed for its Florida plants that these have followed nearly identically, laid out the same way for a brighter future.

    In the Atlanta plant, soil sorters drop items into 12 chutes feeding two tunnel washers, each with 12 150-pound chambers, feeding seven 300-pound dryers. A pony wash aisle has four machines ranging from 40- to 130-pound capacities, with three 130-pound dryers. There are five ironer lines: three for sheet folding, ironing and stacking; one for small pieces; and the other for either. A tunnel finisher processes bathrobes. The finishing side also includes four towel folders.

    The boiler room has two 350-HP boilers and a water reclamation system enabling 45% to 50% reuse. There are separate rooms for air compressors and chemical injection.

    Formats Available: On-Demand
    Original Program Date: May 12, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Crown Linen Virtual Plant Tour
    Collapse Cybersecurity Best Practices: Protect Your Company & Employees

    The shutdowns and economic turmoil of the coronavirus pandemic have created a new world that’s ripe for hackers and scammers. Ransomware and malware attacks are up, and users working from home are more susceptible to phishing attempts and other attempts to gain access to your network. In order for your business to avoid being a victim of a cyber-attack, you must consolidate a solid defense by implementing cybersecurity best practices.

    Cyberattacks aim to compromise systems and access relevant data that they can monetize, ranging from stolen credit card information or credentials for identity theft. Strong cybersecurity policies and procedures can save millions of dollars for your organization. In this exclusive webinar, you’ll find out why Rosa Smothers, KnowBe4’s senior vice president of cyber operations, encourages organizations like yours to maintain a healthy sense of paranoia as she walks you through the murky underworld of threats and exploits that your organization can’t afford to ignore.

    Smothers will discuss:

    • Key strategies every company should adopt to avoid attacks and become less exposed
    • Why your employees are your most important line of defense, and how you can build and empower your “human firewall”
    • How Covid-19 has reshaped the threat landscape, and how that will be affected by the economic crisis
    • What you can do now to make your organization a hard target for cyber attacks
    Formats Available: On-Demand
    Original Program Date: May 25, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Cybersecurity Best Practices: Protect Your Company & Employees
    Collapse Developing a Sustainable Preventive Maintenance Program

    Highly effective preventive maintenance programs lead to minimal unplanned downtime, fewer machine breakdowns that interrupt production, lower spare parts costs, optimal overall equipment effectiveness (OEE) and long machine life spans. But with so many advances in technology, preventive maintenance can seem more complicated than ever. How do you maintain the basics and simplify the process? During this one-hour webinar, learn how to implement a successful preventive maintenance program and what it takes to keep your program reliable, sustainable and manageable for the long term.

    This webinar will address:

    • Safety first
    • Getting your program rolling and understanding what you can accomplish
    • CMMS programs and how to use them
    • Predictive AND preventive maintenance
    • How sustaining and managing can lead to a reduction in expenses

    Get your PM questions answered during the live interactive Q&A.

    Speaker: Frank Gundrum, Gundrum Consulting LLC

    Formats Available: On-Demand
    Original Program Date: October 20, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Developing a Sustainable Preventive Maintenance Program
    Collapse Diversity, Equity and Inclusion: Creating a Road Map

    Diversity, Equity and Inclusion (DEI) are a company’s mission, vision and practices to support a workplace that works towards affecting change for all employees.  Employees want to know that they work for a company that cares, that creates a healthy environment where people feel respected, appreciated and the ability to do their best work.  This webinar will help you create a DEI program that includes the following steps:

    • Getting leadership buy-in
    • Conducting an employee survey to assess the company culture; how DEI is perceived and the current work environment
    • Creating a DEI strategy and goals
    Formats Available: On-Demand
    Original Program Date: February 25, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Diversity, Equity and Inclusion: Creating a Road Map
    Collapse Global Market Recovery: Emerging from COVID-19

    This exclusive, live webinar will address how the linen, uniform and facility services industry companies are planning for life after COVID-19.

    The economic impacts of COVID-19 have created the same challenges and opportunities for our industry worldwide. As we look ahead to operations post-COVID, we are starting to see that recovery and industry transformation could follow the same course, but on a timeline dictated by local health and safety conditions.

    This webinar will give you a broader perspective of potential future impacts on your operations from top executives from linen, uniform and facility services companies on multiple continents, who will discuss issues such as:

    • How is the industry recovering in areas where “herd immunity” is developing?
    • Is travel (business or leisure) resuming?
    • Are essential industries growing?
    • Are hospitality and entertainment opportunities being reinvented?

    Our webinar’s executive panel will provide their observations on how the virus has impacted the economy in their specific markets, how their organizations are adjusting to changes in their customers’ consumption of their services, and how they are pursuing prospects.

    Survey results will be presented from the countries of the associations co-sponsoring the webinar, and the comments by our panelists will provide insights into:

    • Cumulative company revenue (turnover) impacts
    • Recent sales trends
    • When business is expected to return to pre-pandemic levels

    Panelists include:

    • Brad Drummond, COO, Uniform & Refreshment Services, Aramark Uniform & Career Apparel
    • Kevin Godley, CEO, CLEAN Linen (UK)
    • Jose Luis Jacques, CEO, LAVARTEX SAPI de CV (Mexico)
    • Narayanan Raghavan, CEO, Rent a Towel (Karama, Dubai, UAE)
    • Tim Topornicki, President & CEO, Topper Linen & Uniform Rental Services (Canada)

    Co-Moderated by TRSA Senior Editors, Jack Morgan and Jason Risley

    Formats Available: On-Demand
    Original Program Date: March 03, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Global Market Recovery: Emerging from COVID-19
    Collapse Holistic Energy Management

    Proven Solutions and Strategies for Reducing Costs, Reducing Demand, and Increasing Sustainability & Efficiency

    This roundtable discussion will dive headfirst into the challenges your teams and facilities are facing to reduce energy costs, reduce demand, and reach your sustainability and renewable energy goals. Join dynamic thought leaders from across the energy industry who possess a heightened focus on proven strategies within the laundry industry. Review the current state of the energy markets, key considerations for electricity and natural gas procurement, renewable energy and energy storage, and energy infrastructure financing. Q&A will be welcome in this open format, in an effort to speak to your specific challenges and pain points.

    Learning Objectives:

    • Improving worker comfort and productivity by way of LED lighting retrofits
    • Setting, meeting and exceeding renewable energy and sustainability goals while concurrently reducing energy costs
    • Benefits of energy storage to reduce demand costs
    • Benefits of combined heat and power to improve efficiency and lower energy costs, and for resiliency backup power
    • Securing favorable electricity and natural gas supply contracts to minimize budgetary risk
    • Current trends in energy, from electricity and natural gas to renewables
    • Current options for energy infrastructure financing
    Formats Available: On-Demand
    Original Program Date: June 09, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Holistic Energy Management
    Collapse Industry Performance Metrics: Using the TRSA Benchmarking Report to Improve Business Performance

    This webinar will take a 12-year trended look at the benchmark data from the TRSA Industry Performance Report including the latest results from the 2020 Report.  The presenters will identify a subset of key metrics that every laundry operator should be tracking, driving and managing to create a profitable business. The bottom line is understanding how benchmark data will help you improve your own performance.

    Presenters:  Eric Kurjan, president and owner, Six Disciplines Consulting Services and Audrey Carmichael, Senior Advisor, Six Disciplines Consulting Services

    Additionally, you’ll hear from a panel of TRSA operator members who will engage in a brief exercise demonstrating using Root Cause Analysis to improve lower performing metrics.  The panelists will participate in a subsequent discussion on the exercise findings.

    Panelists include:  Jim Buik, president, Roscoe Co.  P.J. Dempsey, president, Dempsey Uniform & Linen Supply and Josh Wildman, CEO, Wildman Business Group

    Formats Available: On-Demand
    Original Program Date: October 30, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Industry Performance Metrics: Using the TRSA Benchmarking Report to Improve Business Performance
    Collapse Innovation Showcase & Exchange - Presentations

    Watch Supplier presentations offered by category, which will allow you to compare and contrast features and benefits.

    Formats Available: On-Demand
    Original Program Date: June 14, 2021
    More InfoMore Info Innovation Showcase & Exchange - Presentations
    Collapse Production and Maintenance Manager Job Analyses

    Identifying, recruiting and retaining production and maintenance personnel, particularly skilled, knowledgeable managers, is one of our industry’s biggest challenges.

    TRSA recently conducted these two consultant-led job analyses that focus on the knowledge, tasks and skills necessary for production managers and maintenance managers. Both analysis reports help define these roles in a continuing effort to professionalize the linen, uniform and facility services industry, as they outline the tasks, skills and knowledge required to successfully serve in those positions. 

    Join us for this one-hour webinar and learn how the following job analyses reports can provide you with the tools to excel in these positions:

    • The Production Manager Job Analysis addresses competency around Laundry Processing (soil sort, wash aisle, drying, finishing) and Management (workflow, business, inventory control and safety).
    • The Maintenance Manager Job Analysis covers four competency areas: Support Systems; Equipment; Safety and Compliance; and Management. 

    This webinar will cover:

    • Discover the practical applications of both job analyses 
    • Learn the Top 10 Tasks from each report 
    • Hear how these analyses helped to drive the content outline for TRSA’s Certified Professional Laundry Manager (CPLM) certification, which is currently available, and the TRSA Certified Laundry Maintenance Manager (CLMM) certification, which will launch as part of TRSA’s professional-development offerings later this year 
    • Participate in a live Q&A with job analysis focus group members 

    Created with consulting firm PSI, an industry leader helping organizations identify competencies, knowledge, skills, abilities and other characteristics required for jobs, each analysis was the result of peer-directed focus groups of TRSA operator members who compiled surveys from more than 200 operators. 

    Formats Available: On-Demand
    Original Program Date: May 20, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Production and Maintenance Manager Job Analyses
    Collapse Racial Equity & Workplace Culture, a DEI Two-Part Series (Part 1)

    Racial Equity & Workplace Culture, a DEI Two-Part Series

    Join us for a two-part series where diversity practitioner, Jejuana C. Brown, will discuss leadership and communications through the lenses of racial equity and workplace culture. These sessions will provide inclusive leadership and conversation strategies, designed to strengthen the workplace experience through diversity and inclusion efforts that supports all employees as well as business imperatives.

    Learning Outcomes:

    • Review the business case for improved and increased equity and inclusion efforts in the workplace.
    • Explore workplace culture through the lenses of diversity, inclusion, and racial equity.
    • Learn inclusive leadership strategies that support a race equity culture within your organization.
    • Learn techniques and resources that foster and support inclusive conversations in the workplace.
    Formats Available: On-Demand
    Original Program Date: May 06, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Racial Equity & Workplace Culture, a DEI Two-Part Series (Part 1)
    Collapse Racial Equity & Workplace Culture, a DEI Two-Part Series (Part 2)

    Racial Equity & Workplace Culture, a DEI Two-Part Series

    Join us for a two-part series where diversity practitioner, Jejuana C. Brown, will discuss leadership and communications through the lenses of racial equity and workplace culture. These sessions will provide inclusive leadership and conversation strategies, designed to strengthen the workplace experience through diversity and inclusion efforts that supports all employees as well as business imperatives.

    Learning Outcomes:

    • Review the business case for improved and increased equity and inclusion efforts in the workplace.
    • Explore workplace culture through the lenses of diversity, inclusion, and racial equity.
    • Learn inclusive leadership strategies that support a race equity culture within your organization.
    • Learn techniques and resources that foster and support inclusive conversations in the workplace.
    Formats Available: On-Demand
    Original Program Date: May 13, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Racial Equity & Workplace Culture, a DEI Two-Part Series (Part 2)
    Collapse Textile Services Market Forecast

    What are the major effects COVID-19 has had on the industry? What will the economy look like as we continue to recover?

    In this webinar, Andy Wittmann and Justin Hauke will identify the latest economic tailwinds contributing to the industry’s momentum as well as the headwinds working against it.

    As Baird’s specialists on facility and industrial services, Wittmann and Hauke will examine market and employment trends and report on Baird, industry and government data, including the TRSA Industry Performance Report (IPR) to profile the competitive landscape in the linen, uniform and facilities services industry.

    This one-hour live presentation will include:

    • Insider info on macroeconomics and labor markets
    • A business trend update specific to the linen and textile services industry
    • Results from the latest Baird industry survey
    Formats Available: On-Demand
    Original Program Date: April 13, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Textile Services Market Forecast
    Collapse TRSA 11th Annual Legislative Conference & Industry Awards Dinner
    Formats Available: On-Demand
    Original Program Date: March 24, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA 11th Annual Legislative Conference & Industry Awards Dinner
    Collapse TRSA Annual Business Meeting

    TRSA's Annual Business Meeting on Oct. 22 hosted as a hybrid event with nearly 20 members participating in-person at The Westin Alexandria and another 50 plus attending virtually. The Annual Business Meeting offers an update on the State of the Association including financial and advocacy reports, as well as insights from leadership including outgoing Chair Jim Buik. He spoke with pride and appreciation for TRSA’s response to the COVID-19 pandemic that struck in mid-March and continues today. “The staff has done a remarkable job on our behalf,” said Buik, president of the Roscoe Co. speaking online from his office in Chicago. Adding to the complexity of TRSA’s response, the impact of the pandemic has varied significantly by market-sector and geography, presenting new market opportunities, such as personal protective equipment (PPE), hand sanitizer, additional cleaning supplies and other unanticipated benefits through renewed emphasis on hygiene and cleanliness. TRSA’s foresight in establishing the Hygienically Clean certification program in 2011 has positioned the industry for growth by reassuring customers that certified laundries offer higher standards for eliminating microorganisms in textiles. Buik also cited TRSA’s Strategic Change Initiative, including a Strategic Industry Town Hall on June 23 that drew 120 online attendees and led to the creation of an Industry Looking Forward publication compiled from quantitative and qualitative research. He cited the “careful stewardship” of consultant Eric Kurjan in facilitating this process, and praised his successor as Chair, Noël Hammer Richardson, Shasta Linen, for leading the association’s strategic rethink. The newly elected-Chair and first female TRSA Chair in its 108-year history, Richardson offered insight into her two-year tenure with emphasis on recovery, increased awareness of the industry’s hygiene and sustainability and training.

    Formats Available: On-Demand
    Original Program Date: October 22, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Annual Business Meeting
    Collapse TRSA Association Industry Update (December 10, 2020)

    The December TRSA Association Industry Update, a concise report of recent industry-related news in a short, interactive webinar format. Presenters and topics for this installment include:

    • Opening Remarks  Joe Ricci, President and CEO, TRSA
    • Election Update – Chris Stirewalt, Fox News politics editor and keynote for TRSA’s March Legislative Conference hybrid event, will provide context for the election results and what we can expect in 2021
    • Advocacy – Kevin Schwalb, vice president, government relations, TRSA with provide an update on current legislative priorities on Capitol Hill
    • Action Alerts – Jim Kearns, executive vice president and CFO, Alsco Inc., will discuss the importance of company executives encouraging employees to contact legislators 
    • Industry News – Jason Risley, senior editor, digital/new media, TRSA
    • Human Resources – Catalina Dongo, human resources director, UniFirst Corp., will brief us on the top five hurdles facing HR specialists during COVID
    Formats Available: On-Demand
    Original Program Date: December 10, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Association Industry Update (December 10, 2020)
    Collapse TRSA HR, Health and Safety Summit

    Benefit from guidance on HR issues of compliance, talent cultivation, evolution of HR function as your company grows PLUS generate increased safety awareness among your employees by providing practical, hands-on analysis of trends, issues and techniques for creating and maintaining your company’s safety culture with presentations specific to the industry, best practices from other industries and peer-to-peer sharing.

    The summit will provide:

    • Industry-specific presentations
    • Award-winning ideas from other industries
    • Breakout sessions
    • Interactive panel discussion with leaders in the linen, uniform and facility services industry
    Formats Available: On-Demand
    Original Program Date: April 20, 2021
    More InfoMore Info TRSA HR, Health and Safety Summit
    Collapse TRSA Virtual Healthcare Conference

    TRSA's Virtual Healthcare Conference provides access to the full program - the keynote address, sessions and panel discussions. Sessions cover most aspects of healthcare laundering operations and developments in patient care delivery, materials management, certification, infection control, regulation, plant systems, textile products and more.

    Formats Available: On-Demand
    Original Program Date: December 02, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Virtual Healthcare Conference
    Collapse TRSA Virtual Marketing & Sales Summit

    TRSA's Virtual Marketing & Sales Summit provides access to the full program - the keynote address, sessions and panel discussions. Subject matter experts will share knowledge of products and services to satisfy specific market needs, thereby increasing revenue. this live virtual event provides attendees with these opportunities:

    • Compete more successfully through more effective market communications
    • Open new revenue streams with product diversification
    • Capture emerging markets with existing offerings
    Formats Available: On-Demand
    Original Program Date: November 17, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Virtual Marketing & Sales Summit
    Collapse TRSA

    TRSA has been working to raise the priority level of the linen, uniform and facility services industry to receive COVID vaccines.

    To get more information and find out the actions you need to take, register now for this 2021 Industry Update, which will provide the latest on the COVID vaccination priority efforts as well as a concise report of the stimulus package enacted in late December 2020.

    Presenters and topics for this hour long, interactive webinar include:

    • Opening Remarks, Industry Update – Joe Ricci, President and CEO, TRSA
    • Vaccination Priority Efforts – Kevin Schwalb, Vice President, government relations
    • Stimulus Package Updates* – speaker TBD with TRSA’s Kevin Schwalb

    * The recently passed stimulus package includes the 2nd Draw Paycheck Protection Program (PPP) and the CARES Act Employee Retention Credit (ERC), which have been expanded. (The ERC was previously unavailable for businesses who received benefits through the PPP loans. This new legislation provides a retroactive amendment and clarifies which business can now apply to receive ERC funds.

    Tune in to learn about the new rules of eligibility for these programs, and more!

    Formats Available: On-Demand
    Original Program Date: January 12, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA
    Collapse Global Market Recovery: Emerging from COVID-19

    This exclusive, live webinar will address how the linen, uniform and facility services industry companies are planning for life after COVID-19.

    The economic impacts of COVID-19 have created the same challenges and opportunities for our industry worldwide. As we look ahead to operations post-COVID, we are starting to see that recovery and industry transformation could follow the same course, but on a timeline dictated by local health and safety conditions.

    This webinar will give you a broader perspective of potential future impacts on your operations from top executives from linen, uniform and facility services companies on multiple continents, who will discuss issues such as:

    • How is the industry recovering in areas where “herd immunity” is developing?
    • Is travel (business or leisure) resuming?
    • Are essential industries growing?
    • Are hospitality and entertainment opportunities being reinvented?

    Our webinar’s executive panel will provide their observations on how the virus has impacted the economy in their specific markets, how their organizations are adjusting to changes in their customers’ consumption of their services, and how they are pursuing prospects.

    Survey results will be presented from the countries of the associations co-sponsoring the webinar, and the comments by our panelists will provide insights into:

    • Cumulative company revenue (turnover) impacts
    • Recent sales trends
    • When business is expected to return to pre-pandemic levels

    Panelists include:

    • Brad Drummond, COO, Uniform & Refreshment Services, Aramark Uniform & Career Apparel
    • Kevin Godley, CEO, CLEAN Linen (UK)
    • Jose Luis Jacques, CEO, LAVARTEX SAPI de CV (Mexico)
    • Narayanan Raghavan, CEO, Rent a Towel (Karama, Dubai, UAE)
    • Tim Topornicki, President & CEO, Topper Linen & Uniform Rental Services (Canada)

    Co-Moderated by TRSA Senior Editors, Jack Morgan and Jason Risley

    Formats Available: On-Demand
    Original Program Date: March 03, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Global Market Recovery: Emerging from COVID-19
    Collapse Global Textile Services Market Analysis

    An exclusive presentation of the first-ever Global Textile Services Market Analysis, an assessment by The Economist Intelligence Unit (EIU) of opportunities to be seized and risks to be managed by the industry worldwide. Factoring the economic turmoil from COVID-19 into its study, EIU has examined shifts in key market sectors including:

    • Construction
    • Energy (oil and gas)
    • Healthcare
    • Hotels
    • Manufacturing

    Covering countries in all world regions and combining industry expert insights with evidence-driven research, EIU, a sister operation to The Economist magazine, has examined how linen and uniform service has grown globally. This presentation will tune you into the world of possibilities for your organization to create a stronger, differentiated value proposition. You’ll get ideas to shape your strategy and investments through:

    • Ancillary services
    • Deeper frontier market penetration
    • Sustainable practices
    • Increased automation

    Exploring Key Opportunities – A Global Outlook

    An executive panel from market leading, globally operating textile service providers discuss how their previous international expansion contrasts with and reflects the current market research and what these new findings mean to the industry. Panelists will recount their organizations’ exploration in recent years of global indicators and shifting client profiles and expectations to revitalize operations in traditional and new markets.

    PANELISTS:

    • Jim Kearns, Executive Vice President, Alsco Linen & Uniform Rental Services
    • Juha Laurio, CEO, Lindström Oy
    • Harley Oaten, Executive General Manager, Spotless, Australia
    • Henning Siemens, Regional Managing Director Workwear, CWS International GmbH
    • Pan Wei, Executive Chairman and Secretary General, China Laundry Association (CLA)

    MODERATOR: Claire Casey, Global Managing Director, Public Policy Practice, The Economist Intelligence Unit

    Formats Available: On-Demand
    Original Program Date: September 29, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Global Textile Services Market Analysis
    Collapse Textile Services Market Forecast

    What are the major effects COVID-19 has had on the industry? What will the economy look like as we continue to recover?

    In this webinar, Andy Wittmann and Justin Hauke will identify the latest economic tailwinds contributing to the industry’s momentum as well as the headwinds working against it.

    As Baird’s specialists on facility and industrial services, Wittmann and Hauke will examine market and employment trends and report on Baird, industry and government data, including the TRSA Industry Performance Report (IPR) to profile the competitive landscape in the linen, uniform and facilities services industry.

    This one-hour live presentation will include:

    • Insider info on macroeconomics and labor markets
    • A business trend update specific to the linen and textile services industry
    • Results from the latest Baird industry survey
    Formats Available: On-Demand
    Original Program Date: April 13, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Textile Services Market Forecast
    Collapse TRSA Association Industry Update (December 10, 2020)

    The December TRSA Association Industry Update, a concise report of recent industry-related news in a short, interactive webinar format. Presenters and topics for this installment include:

    • Opening Remarks  Joe Ricci, President and CEO, TRSA
    • Election Update – Chris Stirewalt, Fox News politics editor and keynote for TRSA’s March Legislative Conference hybrid event, will provide context for the election results and what we can expect in 2021
    • Advocacy – Kevin Schwalb, vice president, government relations, TRSA with provide an update on current legislative priorities on Capitol Hill
    • Action Alerts – Jim Kearns, executive vice president and CFO, Alsco Inc., will discuss the importance of company executives encouraging employees to contact legislators 
    • Industry News – Jason Risley, senior editor, digital/new media, TRSA
    • Human Resources – Catalina Dongo, human resources director, UniFirst Corp., will brief us on the top five hurdles facing HR specialists during COVID
    Formats Available: On-Demand
    Original Program Date: December 10, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Association Industry Update (December 10, 2020)
    Collapse TRSA Bi-Monthly Industry Update (June 11, 2020)

    During these challenging times; TRSA has strived to provide the latest information to its members through our website, Textile Services Weekly, Breaking News and webinars or virtual events, many of which are also available in the Coronavirus Resource Center (https://www.trsa.org/resources/covid-19-guidance/ ) and On-Demand Learning Center (https://www.trsa.org/resources/on-demand-learning/ ). 

    The TRSA Weekly Industry Update offers a concise report of the previous week’s industry-related news in a short, interactive format including updates on:

    - Advocacy and Outreach

    - Industry News

    - Resources and Information

    In addition to TRSA and industry-related news, these regularly scheduled, live programs will also include short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more. The webinars will also allow for Q&A and information-sharing among participants. All webinars will be recorded, so if you miss a live update, you can access the recording in TRSA’s On-Demand Learning Center. 

    Formats Available: On-Demand
    Original Program Date: June 11, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Bi-Monthly Industry Update (June 11, 2020)
    Collapse TRSA Bi-Monthly Industry Update (June 25, 2020)

    During these challenging times; TRSA has strived to provide the latest information to its members through our website, Textile Services Weekly, Breaking News and webinars or virtual events, many of which are also available in the Coronavirus Resource Center (https://www.trsa.org/resources/covid-19-guidance/ ) and On-Demand Learning Center (https://www.trsa.org/resources/on-demand-learning/ ). 

    The TRSA Weekly Industry Update offers a concise report of the previous week’s industry-related news in a short, interactive format including updates on:

    - Advocacy and Outreach

    - Industry News

    - Resources and Information

    In addition to TRSA and industry-related news, these regularly scheduled, live programs will also include short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more. The webinars will also allow for Q&A and information-sharing among participants. All webinars will be recorded, so if you miss a live update, you can access the recording in TRSA’s On-Demand Learning Center. 

    Formats Available: On-Demand
    Original Program Date: June 25, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Bi-Monthly Industry Update (June 25, 2020)
    Collapse TRSA Weekly Industry Update (April 16, 2020)

    During these challenging times; TRSA has strived to provide the latest information to its members through our website, Textile Services Weekly, Breaking News and webinars or virtual events, many of which are also available in the Coronavirus Resource Center (https://www.trsa.org/resources/covid-19-guidance/ ) and On-Demand Learning Center (https://www.trsa.org/resources/on-demand-learning/ ). 

    Starting next Thursday, April 16th at 11:30 am EDT we will be launching the TRSA Weekly Industry Update offering a concise report of the previous week’s industry-related news in a short, interactive format including updates on:

    - Advocacy and Outreach

    - Industry News

    - Resources and Information

    In addition to TRSA and industry-related news, these regularly scheduled, live programs will also include short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more. The webinars will also allow for Q&A and information-sharing among participants. All webinars will be recorded, so if you miss a live update, you can access the recording in TRSA’s On-Demand Learning Center. 

    Formats Available: On-Demand
    Original Program Date: April 16, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Weekly Industry Update (April 16, 2020)
    Collapse TRSA Weekly Industry Update (April 23, 2020)

    During these challenging times; TRSA has strived to provide the latest information to its members through our website, Textile Services Weekly, Breaking News and webinars or virtual events, many of which are also available in the Coronavirus Resource Center (https://www.trsa.org/resources/covid-19-guidance/ ) and On-Demand Learning Center (https://www.trsa.org/resources/on-demand-learning/ ). 

    The TRSA Weekly Industry Update offers a concise report of the previous week’s industry-related news in a short, interactive format including updates on:

    - Advocacy and Outreach

    - Industry News

    - Resources and Information

    In addition to TRSA and industry-related news, these regularly scheduled, live programs will also include short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more. The webinars will also allow for Q&A and information-sharing among participants. All webinars will be recorded, so if you miss a live update, you can access the recording in TRSA’s On-Demand Learning Center. 

    EARN CPLM Continuing Education (CE) Credits

    Individuals who have earned TRSA’s Certified Professional Laundry Manager (CPLM) credential may earn 12 Continuing Education (CE) credit towards recertification with participation in this webinar. For more information about TRSA’s CPLM credential, visit https://www.trsa.org/certification/cplm/

    Formats Available: On-Demand
    Original Program Date: April 23, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Weekly Industry Update (April 23, 2020)
    Collapse TRSA Weekly Industry Update (April 30, 2020)

    Register for the TRSA Weekly Industry Update, a concise report of the week’s industry-related news in a short, interactive webinar format. Thursday, April 30 topics and presenters include:

    •      Advocacy - Kevin Schwalb, vice-president, government relations, TRSA, including F&B consumer and restaurant best practices communication to the National Governors Association set for Tuesday

    •      Industry News - Jason Risley, senior editor, digital/new media, TRSA

    •     Recovery - Restaurant and Consumer Hygiene Safety Awareness Campaign featuring:

    - Charles Crowell, vice president, Milliken Table Linens, Milliken & Co., and

    - Ben Fox, director, Sales & Marketing, Alsco, Inc.

    Charles and Ben will outline the rollout of the above campaign, covering: 

    • Best practices for restaurants and consumers once COVID-19 bans are lifted

    • Psychology of cleanliness from points of view for both restaurants and consumers

    • Discussion of resources that will becoming available for all TRSA members and the timeline for accessing and distributing the messaging

    Each week TRSA may report on TRSA and industry-related news, topics featuring short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more.These interactive webinars will also allow for Q&A and information-sharing among participants. 

    Formats Available: On-Demand
    Original Program Date: April 30, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Weekly Industry Update (April 30, 2020)
    Collapse TRSA Weekly Industry Update (May 21, 2020)

    Register for the TRSA Weekly Industry Update, a concise report of the week’s industry-related news in a short, interactive webinar format.

    Thursday, May 21 topics and presenters include:

    • Advocacy - Kevin Schwalb, vice-president, government relations, TRSA 

    • Industry News - Jason Risley, senior editor, digital/new media, TRSA  

    • Recovery - Robert Long, Secretary General, ETSA 

    Robert will discuss:

    • Covid-19 - EU vs national issue?

    • Impacts throughout Europe, focusing on the differences in individual countries

    • Perspectives for the future

    Each week TRSA may report on TRSA and industry-related news, topics featuring short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more. These interactive webinars will also allow for Q&A and information-sharing among participants. 

    EARN CPLM Continuing Education (CE) Credits

    Individuals who have earned TRSA’s Certified Professional Laundry Manager (CPLM) credential may earn one Continuing Education (CE) credit towards recertification with participation in this webinar. For more information about TRSA’s CPLM credential, visit https://www.trsa.org/certification/cplm/

    Formats Available: On-Demand
    Original Program Date: May 21, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Weekly Industry Update (May 21, 2020)
    Collapse TRSA Weekly Industry Update (May 28, 2020)

    During these challenging times; TRSA has strived to provide the latest information to its members through our website, Textile Services Weekly, Breaking News and webinars or virtual events, many of which are also available in the Coronavirus Resource Center (https://www.trsa.org/resources/covid-19-guidance/ ) and On-Demand Learning Center (https://www.trsa.org/resources/on-demand-learning/ ). 

    The TRSA Weekly Industry Update offers a concise report of the previous week’s industry-related news in a short, interactive format including updates on:

    - Advocacy and Outreach

    - Industry News

    - Resources and Information

    In addition to TRSA and industry-related news, these regularly scheduled, live programs will also include short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more. The webinars will also allow for Q&A and information-sharing among participants. All webinars will be recorded, so if you miss a live update, you can access the recording in TRSA’s On-Demand Learning Center. 

    Formats Available: On-Demand
    Original Program Date: May 28, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Weekly Industry Update (May 28, 2020)
    Collapse TRSA Weekly Industry Update (May 7, 2020)

    During these challenging times; TRSA has strived to provide the latest information to its members through our website, Textile Services Weekly, Breaking News and webinars or virtual events, many of which are also available in the Coronavirus Resource Center (https://www.trsa.org/resources/covid-19-guidance/ ) and On-Demand Learning Center (https://www.trsa.org/resources/on-demand-learning/ ). This week's update featured guest speakers from Cosgrove Partners who focused on Industry Recovery.

    The TRSA Weekly Industry Update offers a concise report of the previous week’s industry-related news in a short, interactive format including updates on:

    - Advocacy and Outreach

    - Industry News

    - Resources and Information

    In addition to TRSA and industry-related news, these regularly scheduled, live programs will also include short segments with expert guest speakers based on the developments of the past week including health & safety, management, human resources, legal, regulatory compliance, best practices and more. The webinars will also allow for Q&A and information-sharing among participants. All webinars will be recorded, so if you miss a live update, you can access the recording in TRSA’s On-Demand Learning Center. 

    Formats Available: On-Demand
    Original Program Date: May 07, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Weekly Industry Update (May 7, 2020)
    Collapse TRSA

    TRSA has been working to raise the priority level of the linen, uniform and facility services industry to receive COVID vaccines.

    To get more information and find out the actions you need to take, register now for this 2021 Industry Update, which will provide the latest on the COVID vaccination priority efforts as well as a concise report of the stimulus package enacted in late December 2020.

    Presenters and topics for this hour long, interactive webinar include:

    • Opening Remarks, Industry Update – Joe Ricci, President and CEO, TRSA
    • Vaccination Priority Efforts – Kevin Schwalb, Vice President, government relations
    • Stimulus Package Updates* – speaker TBD with TRSA’s Kevin Schwalb

    * The recently passed stimulus package includes the 2nd Draw Paycheck Protection Program (PPP) and the CARES Act Employee Retention Credit (ERC), which have been expanded. (The ERC was previously unavailable for businesses who received benefits through the PPP loans. This new legislation provides a retroactive amendment and clarifies which business can now apply to receive ERC funds.

    Tune in to learn about the new rules of eligibility for these programs, and more!

    Formats Available: On-Demand
    Original Program Date: January 12, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA
    Collapse Global Textile Services Market Analysis

    An exclusive presentation of the first-ever Global Textile Services Market Analysis, an assessment by The Economist Intelligence Unit (EIU) of opportunities to be seized and risks to be managed by the industry worldwide. Factoring the economic turmoil from COVID-19 into its study, EIU has examined shifts in key market sectors including:

    • Construction
    • Energy (oil and gas)
    • Healthcare
    • Hotels
    • Manufacturing

    Covering countries in all world regions and combining industry expert insights with evidence-driven research, EIU, a sister operation to The Economist magazine, has examined how linen and uniform service has grown globally. This presentation will tune you into the world of possibilities for your organization to create a stronger, differentiated value proposition. You’ll get ideas to shape your strategy and investments through:

    • Ancillary services
    • Deeper frontier market penetration
    • Sustainable practices
    • Increased automation

    Exploring Key Opportunities – A Global Outlook

    An executive panel from market leading, globally operating textile service providers discuss how their previous international expansion contrasts with and reflects the current market research and what these new findings mean to the industry. Panelists will recount their organizations’ exploration in recent years of global indicators and shifting client profiles and expectations to revitalize operations in traditional and new markets.

    PANELISTS:

    • Jim Kearns, Executive Vice President, Alsco Linen & Uniform Rental Services
    • Juha Laurio, CEO, Lindström Oy
    • Harley Oaten, Executive General Manager, Spotless, Australia
    • Henning Siemens, Regional Managing Director Workwear, CWS International GmbH
    • Pan Wei, Executive Chairman and Secretary General, China Laundry Association (CLA)

    MODERATOR: Claire Casey, Global Managing Director, Public Policy Practice, The Economist Intelligence Unit

    Formats Available: On-Demand
    Original Program Date: September 29, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Global Textile Services Market Analysis
    Collapse Industry Performance Metrics: Using the TRSA Benchmarking Report to Improve Business Performance

    This webinar will take a 12-year trended look at the benchmark data from the TRSA Industry Performance Report including the latest results from the 2020 Report.  The presenters will identify a subset of key metrics that every laundry operator should be tracking, driving and managing to create a profitable business. The bottom line is understanding how benchmark data will help you improve your own performance.

    Presenters:  Eric Kurjan, president and owner, Six Disciplines Consulting Services and Audrey Carmichael, Senior Advisor, Six Disciplines Consulting Services

    Additionally, you’ll hear from a panel of TRSA operator members who will engage in a brief exercise demonstrating using Root Cause Analysis to improve lower performing metrics.  The panelists will participate in a subsequent discussion on the exercise findings.

    Panelists include:  Jim Buik, president, Roscoe Co.  P.J. Dempsey, president, Dempsey Uniform & Linen Supply and Josh Wildman, CEO, Wildman Business Group

    Formats Available: On-Demand
    Original Program Date: October 30, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Industry Performance Metrics: Using the TRSA Benchmarking Report to Improve Business Performance
    Collapse Production and Maintenance Manager Job Analyses

    Identifying, recruiting and retaining production and maintenance personnel, particularly skilled, knowledgeable managers, is one of our industry’s biggest challenges.

    TRSA recently conducted these two consultant-led job analyses that focus on the knowledge, tasks and skills necessary for production managers and maintenance managers. Both analysis reports help define these roles in a continuing effort to professionalize the linen, uniform and facility services industry, as they outline the tasks, skills and knowledge required to successfully serve in those positions. 

    Join us for this one-hour webinar and learn how the following job analyses reports can provide you with the tools to excel in these positions:

    • The Production Manager Job Analysis addresses competency around Laundry Processing (soil sort, wash aisle, drying, finishing) and Management (workflow, business, inventory control and safety).
    • The Maintenance Manager Job Analysis covers four competency areas: Support Systems; Equipment; Safety and Compliance; and Management. 

    This webinar will cover:

    • Discover the practical applications of both job analyses 
    • Learn the Top 10 Tasks from each report 
    • Hear how these analyses helped to drive the content outline for TRSA’s Certified Professional Laundry Manager (CPLM) certification, which is currently available, and the TRSA Certified Laundry Maintenance Manager (CLMM) certification, which will launch as part of TRSA’s professional-development offerings later this year 
    • Participate in a live Q&A with job analysis focus group members 

    Created with consulting firm PSI, an industry leader helping organizations identify competencies, knowledge, skills, abilities and other characteristics required for jobs, each analysis was the result of peer-directed focus groups of TRSA operator members who compiled surveys from more than 200 operators. 

    Formats Available: On-Demand
    Original Program Date: May 20, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Production and Maintenance Manager Job Analyses
    Collapse Clean Green Certification Program
    This profile of TRSA‘s Clean Green program explains how earning the designation improves your company‘s ability to promote its positive environmental impacts. The certification reflects your company‘s commitment to sustainability through best management practices (BMPs) that reduce textile services facilities‘ carbon footprint and enhance environmental stewardship. Sixteen BMPs comprise the heart of the Clean Green standard; proof of deploying each one adds points to the score that textile services companies must attain to be certified under the new program. Companies require fewer points for certification if they limit water and energy use per pound of laundry to thresholds listed in the standard.
    Formats Available: On-Demand
    Original Program Date: February 29, 2012
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Clean Green Certification Program
    Collapse CONSERVE Cash - Get Hygienically Clean and Clean Green

    Kemco Systems is offering a cost-effective approach for laundries to improve efficiencies with minimal no capital investment through its all-inclusive CONSERVE program, which offers water-recycling-as-a-service including an opportunity to pursue Hygienically Clean and Clean Green certifications with support from Six Disciplines Consulting.

    Join this virtual coffee to learn about the benefits of the CONSERVE program and the positive financial, environmental, customer and plant impact that this program and collaboration can bring to your company:

    • Reduce costs and differentiate your company from the competition; the CONSERVE program offers an opportunity to pursue both with water savings and certification with little  no upfront investment

    • With water and sewer costs growing at twice the rate of CPI, there is a growing incentive to recycle water potentially delivering water quality better than the incoming water. Learn how your plant can recycle up to 90% of your water anywhere within their process.

    Formats Available: On-Demand
    Original Program Date: June 18, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info CONSERVE Cash - Get Hygienically Clean and Clean Green
    Collapse Creating a Quality Assurance (QA) Manual

    One area of the Hygienically Clean Standard that draws frequent questions from laundry operators who want to certify Hygienically Clean is Section 5, which requires that the company develop a Quality Assurance (QA) Manual. The section reads as follows: “Each facility must have a written QA manual to reasonably ensure that Best Management Practices (BMPs) are documented and followed, and the facility complies with all federal, state, and local regulatory requirements. The QA manual shall encompass applicable infection control guidelines established by the Centers for Disease Control and Prevention (CDC) as well as recommended practices from The Joint Commission (TJC—formerly JCAHO) relevant to the handling and processing of textiles.”

    While the process of creating a QA manual sounds simple enough, TRSA frequently receives calls from operators seeking to certify who have questions about developing a QA manual in order to meet a key requirement for certification. This one-hour, interview-style webinar will help to answer some of the common queries associated with QA manuals.

    Speakers will address these questions and more:
    • What is the first step to building a QA manual?
    • What does a QA Manual look like?
    • How much time should one allocate to completing the QA manual?
    • Is specialized knowledge/training needed to put together the QA manual?
    • Is it helpful or necessary to have an outside consultant assist in developing the QA manual or can TRSA staff offer sufficient guidance as needed?

    Formats Available: On-Demand
    Original Program Date: June 06, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Creating a Quality Assurance (QA) Manual
    Collapse Hygienically Clean Food Service/Safety Certifications: A Guide to HACCP Programming for your Plant

    Learn how Hygienically Clean certification creates a competitive edge in food manufacturing/processing and restaurant markets. Getting certified is a step up from only securing third-party verification of Hazard Analysis and Critical Control Points (HACCP) plans. While Hygienically Clean Food Safety and Food Service incorporate HACCP, they build greater customer confidence in your management practices and capability to produce cleanliness.
     
    This webinar will also help you address HACCP challenges so you implement a world-class system that reduces the risk of safety hazards in food by identifying and controlling risks at specific points in reusable textile product processing. 

    Formats Available: On-Demand
    Original Program Date: April 26, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Hygienically Clean Food Service/Safety Certifications: A Guide to HACCP Programming for your Plant
    Collapse Promoting Your Company Certification to Maximize ROI

    If you’ve taken the time, effort and resources to obtain a company certification, then you know that it is no simple task. It’s a big investment that you’re going to want to see a return on. So, toot your own horn! Your company certification (i.e. TRSA's Hygienically Clean or Clean Green Certification) can and should help you to increase sales, but will only do so if you get the word out to your  customers (current and potential). In this webinar, you’ll learn ways to market your certification to boost sales and increase your certification’s ROI.

    Formats Available: On-Demand
    Original Program Date: November 08, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Promoting Your Company Certification to Maximize ROI
    Collapse TRSA CPLM Exam

    TRSA’s Certified Professional Laundry Manager (CPLM) Exam tests your knowledge and expertise of BMPs and production excellence. By taking and passing the CPLM exam individuals demonstrate a high level of management skills and knowledge in these areas:

    • Customer Service
    • Equipment
    • Financial Management
    • Finishing/Conditioning
    • Human Resources 
    • Leadership
    • Merchandise Management
    • Pack-out
    • Quality Control
    • Soil Sorting
    • Stockroom/Linen Room Management
    • Textiles (Fabric Technology)
    • Washroom Management/Chemistry
    • Wastewater Management

    The exam consists of 100 questions and students have 90 minutes to complete it. All questions are multiple choice with four possible answers associated with each question. Simply select the answer that you believe is correct for each question. Be sure to select an answer for every question and do not leave any questions blank. If you are unsure of the answer, choose your best guess.

    You will have 90 minutes to complete the exam. You do NOT have the option to stop the exam and come back and finish at a later time. You must complete the full exam in one attempt.

    When you are finished with the exam, click the “Submit Quiz” button and you will automatically see a pass or fail status. You must receive a minimum score of 75% in order to pass. If you do not pass, you have the option to retake the exam by purchasing the retake at a discounted price. Visit the TRSA.org store to purchase a retake exam.

    If you pass the exam, you’ll then need to follow the prompts to “submit for credit” in order to generate your CPLM certificate. You can generate the CPLM certificate automatically and print it directly from your computer or save it to your files. If you’d like to request a CPLM certificate be mailed to you, please contact TRSA

    If you do not pass, you have the option to retake it. Visit the TRSA.org store to purchase a retake exam.

    To begin, click “Start” and then “Take Quiz.” You will see a clock in the right-hand corner that shows you how much time you’ve got left to complete the exam.

    Formats Available: On-Demand
    Original Program Date: May 04, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA CPLM Exam
    Collapse TRSA

    TRSA member companies will greatly benefit from TRSA’s new Safety and Health Certification Program. Individual plants can earn the certification, which is modeled after the OSHA Voluntary Protection Program (VPP) and positions plants to pursue VPP.

    This live webinar will cover

    • An overview of the new certification and the process for getting certified
    • The criteria needed for certification in these four categories: Management Leadership and Employee Involvement, Worksite Hazard Analysis, Hazard Prevention and Control, and Safety and Health Training
    • Why it’s important to gain recognition for your company’s Safety and Health programs
    • How this certification program can enhance your company as an employer and as a service provider

    About the speaker:

    Rick Gerlach Ph.D., CIH, CSP, RG Consulting LLC. Rick has 38 years of professional safety and health experience. In 1997 he joined Pricewaterhouse Coopers LLP as Director of Safety & Health where he was a member of PwC’s S&H auditing team. In 2003, he accepted the position of Director, Safety & Health with Cintas Corporation. At Cintas, Rick led company efforts to eliminate workplace injuries and vehicle accidents and engage Cintas’ 35,000 employee-partners in continuously improving safety. Rick also led company initiatives to embrace S&H as an important element of company culture, and through these efforts, achieve and sustain S&H excellence. Rick is now retired and a consultant for S&H processes with RG Consulting LLC.

    Formats Available: On-Demand
    Original Program Date: August 07, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA
    Collapse TRSAs New Safety & Health Certification
    • Review the criteria that will aid in enhancing your company’s Safety and Health programs through the new TRSA Safety and Health Certification
    • Discover the role certification programs play in enhancing your company’s reputation and dedication to safety, both as an employer and a service provider
    • Learn the criteria needed for certification in these four categories: Management Leadership and Employee Involvement, Worksite Hazard Analysis, Hazard Prevention and Control, and Safety and Hazard Prevention and Control, and Safety and Health Training
    Formats Available: On-Demand
    Original Program Date: May 14, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSAs New Safety & Health Certification
    Collapse What Healthcare Laundry Inspectors Uncover

    What does an inspector look for or expect when scrutinizing an outsourced laundry? The Hygienically Clean Healthcare certification program’s chief inspector will cover key points from the program’s plant inspection checklist.

    A thorough plant walk-through calls attention to each laundry function. Points critical to infection prevention are assessed in:

    • Washing
    • Finishing (drying, folding,  ironing)
    • Staging and storage
    • Surgical pack assembly

    The checklist reveals how an inspection determines a laundry’s thoroughness in:

    • Controlling pests
    • Housekeeping
    • Preventing cross-contamination
    • Properly using, maintaining and calibrating equipment

    Also included in the checklist are criteria for inspectors to evaluate laundry processes, washing procedures and OSHA compliance. This webinar will examine overt and hidden clues to effective hygiene such as quality assurance practices, employees’ appearance and competence and overall plant cleanliness.

    Formats Available: On-Demand
    Original Program Date: August 16, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info What Healthcare Laundry Inspectors Uncover
    Collapse Clean Green Certification Program
    This profile of TRSA‘s Clean Green program explains how earning the designation improves your company‘s ability to promote its positive environmental impacts. The certification reflects your company‘s commitment to sustainability through best management practices (BMPs) that reduce textile services facilities‘ carbon footprint and enhance environmental stewardship. Sixteen BMPs comprise the heart of the Clean Green standard; proof of deploying each one adds points to the score that textile services companies must attain to be certified under the new program. Companies require fewer points for certification if they limit water and energy use per pound of laundry to thresholds listed in the standard.
    Formats Available: On-Demand
    Original Program Date: February 29, 2012
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Clean Green Certification Program
    Collapse F&B/Restaurant - COVID-19 Discussion

    In response to the COVID-19 epidemic, TRSA hosted a series of market-specific teleconferences in efforts to facilitate discussions and information sharing pertaining to a coronavirus response. 

    In the F&B Market Sector Teleconference, members and TRSA leadership discuss:

    • Operational impact, i.e., layoffs, closures

    • Alternative revenue opportunities

    • Planning and preparing for post-crisis recovery

    Formats Available: On-Demand
    Original Program Date: March 25, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info F&B/Restaurant - COVID-19 Discussion
    Collapse Healthcare - COVID-19 Discussion

    As you are aware, the Legislative conference has been postponed to later in the year. The more pressing concern at the forefront of all of our minds is COVID-19, it’s impacts personally and professionally and our response to customers and employee needs. 

    In Lieu of the regularly scheduled Healthcare committee call and meeting we were scheduled to have next Wednesday, we will facilitate a market specific discussion and information sharing session pertaining to COVID-19  highlighting best management practices and identifying market sector specific issues and opportunities to promote Hygienically Clean processes, procedures and textiles.

    This market specific discussion and information sharing session pertains to COVID-19  highlighting best management practices and identifying market sector specific issues and opportunities to promote Hygienically Clean processes, procedures and textiles.

    Formats Available: On-Demand
    Original Program Date: March 25, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Healthcare - COVID-19 Discussion
    Collapse Holistic Energy Management

    Proven Solutions and Strategies for Reducing Costs, Reducing Demand, and Increasing Sustainability & Efficiency

    This roundtable discussion will dive headfirst into the challenges your teams and facilities are facing to reduce energy costs, reduce demand, and reach your sustainability and renewable energy goals. Join dynamic thought leaders from across the energy industry who possess a heightened focus on proven strategies within the laundry industry. Review the current state of the energy markets, key considerations for electricity and natural gas procurement, renewable energy and energy storage, and energy infrastructure financing. Q&A will be welcome in this open format, in an effort to speak to your specific challenges and pain points.

    Learning Objectives:

    • Improving worker comfort and productivity by way of LED lighting retrofits
    • Setting, meeting and exceeding renewable energy and sustainability goals while concurrently reducing energy costs
    • Benefits of energy storage to reduce demand costs
    • Benefits of combined heat and power to improve efficiency and lower energy costs, and for resiliency backup power
    • Securing favorable electricity and natural gas supply contracts to minimize budgetary risk
    • Current trends in energy, from electricity and natural gas to renewables
    • Current options for energy infrastructure financing
    Formats Available: On-Demand
    Original Program Date: June 09, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Holistic Energy Management
    Collapse Hotel/Hospitality - COVID-19 Discussion

    In response to the COVID-19 epidemic, TRSA hosted a series of market-specific teleconferences in efforts to facilitate discussions and information sharing pertaining to a coronavirus response. 

    In the Hotel/ Hospitality Market Sector Teleconference, members discussed:

    • Impact on plant equipment, route size, service frequency

    • Communicating with employees to get them back post-crisis

    • Role of outsourced laundry in future hotel industry recovery

    Formats Available: On-Demand
    Original Program Date: March 24, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Hotel/Hospitality - COVID-19 Discussion
    Collapse Industrial/Uniform - COVID-19 Discussion

    In response to the COVID-19 epidemic, TRSA hosted a series of market-specific teleconferences in efforts to facilitate discussions and information sharing pertaining to a coronavirus response. 

    In the Industrial/ Uniform Sector Teleconference, members and TRSA leadership discuss:

    • PPE, disinfection and social distancing for route salespeople

    • Dust control in the age of hypersensitivity to infection potential

    • Increased emphasis on selling facility services products

    Formats Available: On-Demand
    Original Program Date: March 26, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Industrial/Uniform - COVID-19 Discussion
    Collapse Innovation Showcase & Exchange - Presentations

    Watch Supplier presentations offered by category, which will allow you to compare and contrast features and benefits.

    Formats Available: On-Demand
    Original Program Date: June 14, 2021
    More InfoMore Info Innovation Showcase & Exchange - Presentations
    Collapse Six Cs of Handling Clean Linen in a Healthcare Environment

    This course is 12 minute TRSA training video, guiding healthcare facility staff in best practices for the handling and usage of clean healthcare textiles. Proper implementation of the best practices ensures a reduction in the risk of linen contamination and patient infections. Six C’s emphasizes controlling access to clean linen, storing it properly and safely circulating it. These points and others are made by highlighting six key functions to drive home the importance of this topic: Count, Control, Circulate, Care, Clean and Cooperate. 

    Formats Available: On-Demand
    Original Program Date: July 17, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Six Cs of Handling Clean Linen in a Healthcare Environment
    Collapse Six Cs of Handling Soiled Linen in a Healthcare Environment

    As a healthcare worker in a hospital or other healthcare facility, you probably handle soiled linen every day. This linen can be saturated with blood or other potentially infectious materials. The purpose of this 13 minute training video is to provide you with an overview of the healthcare industry’s best practices for handling soiled healthcare linen. Following these best practices will help prevent injury and reduce the spread of infections to you, your co-workers, and your patients. Using these six steps when handling soiled linen (Cover, Collect, Contain, Consolidate, Clean, and Cooperate) will improve patient care and promote a culture of safety in your facility.

    Formats Available: On-Demand
    Original Program Date: July 17, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Six Cs of Handling Soiled Linen in a Healthcare Environment
    Collapse TRSA 11th Annual Legislative Conference & Industry Awards Dinner
    Formats Available: On-Demand
    Original Program Date: March 24, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA 11th Annual Legislative Conference & Industry Awards Dinner
    Collapse TRSA 2021 Business & Marketing Opportunities

    Discover 2021’s Business and Marketing Opportunities with TRSA

    Based on qualitative and quantitative research including interviews and surveys of TRSA supplier partners and analysis of association trends, TRSA has developed new, value-added opportunities to engage with linen, uniform and facility services decision-makers and influencers.

    The Business & Marketing Opportunities webinar provides insight into the development of these packages and the creation of the new TRSA Supplier Partner Council to guide our representation and support of supplier members. Based on existing advertising and sponsorship expenditures, the year-long partnership packages add value through improved brand recognition, thought leadership opportunities and lead generation.

    TRSA Busines & Marketing Opportunities allow supplier members to:

    • Reach the largest most diverse audience of industry decision-makers influencers
    • Promote brand, name recognition and product awareness
    • Position your company and team as thought-leaders
    • Build relationships through in-person and virtual networking
    • Generate leads and capture measurable results
    • Select channels and target audiences for specific products and services

    Speaker: JP Moery, The Moery Company

    Formats Available: On-Demand
    Original Program Date: October 14, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA 2021 Business & Marketing Opportunities
    Collapse TRSA Annual Business Meeting

    TRSA's Annual Business Meeting on Oct. 22 hosted as a hybrid event with nearly 20 members participating in-person at The Westin Alexandria and another 50 plus attending virtually. The Annual Business Meeting offers an update on the State of the Association including financial and advocacy reports, as well as insights from leadership including outgoing Chair Jim Buik. He spoke with pride and appreciation for TRSA’s response to the COVID-19 pandemic that struck in mid-March and continues today. “The staff has done a remarkable job on our behalf,” said Buik, president of the Roscoe Co. speaking online from his office in Chicago. Adding to the complexity of TRSA’s response, the impact of the pandemic has varied significantly by market-sector and geography, presenting new market opportunities, such as personal protective equipment (PPE), hand sanitizer, additional cleaning supplies and other unanticipated benefits through renewed emphasis on hygiene and cleanliness. TRSA’s foresight in establishing the Hygienically Clean certification program in 2011 has positioned the industry for growth by reassuring customers that certified laundries offer higher standards for eliminating microorganisms in textiles. Buik also cited TRSA’s Strategic Change Initiative, including a Strategic Industry Town Hall on June 23 that drew 120 online attendees and led to the creation of an Industry Looking Forward publication compiled from quantitative and qualitative research. He cited the “careful stewardship” of consultant Eric Kurjan in facilitating this process, and praised his successor as Chair, Noël Hammer Richardson, Shasta Linen, for leading the association’s strategic rethink. The newly elected-Chair and first female TRSA Chair in its 108-year history, Richardson offered insight into her two-year tenure with emphasis on recovery, increased awareness of the industry’s hygiene and sustainability and training.

    Formats Available: On-Demand
    Original Program Date: October 22, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Annual Business Meeting
    Collapse What Healthcare Laundry Inspectors Uncover

    What does an inspector look for or expect when scrutinizing an outsourced laundry? The Hygienically Clean Healthcare certification program’s chief inspector will cover key points from the program’s plant inspection checklist.

    A thorough plant walk-through calls attention to each laundry function. Points critical to infection prevention are assessed in:

    • Washing
    • Finishing (drying, folding,  ironing)
    • Staging and storage
    • Surgical pack assembly

    The checklist reveals how an inspection determines a laundry’s thoroughness in:

    • Controlling pests
    • Housekeeping
    • Preventing cross-contamination
    • Properly using, maintaining and calibrating equipment

    Also included in the checklist are criteria for inspectors to evaluate laundry processes, washing procedures and OSHA compliance. This webinar will examine overt and hidden clues to effective hygiene such as quality assurance practices, employees’ appearance and competence and overall plant cleanliness.

    Formats Available: On-Demand
    Original Program Date: August 16, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info What Healthcare Laundry Inspectors Uncover
    Collapse Production Management Certificate
    Part of TRSA's Core Curriculum Certificate Program for Managers

    TRSA’s Production Management Certificate encourages managers and supervisors to build the skills and competencies necessary for success in their linen, uniform and facility services careers. This program was developed following a TRSA-commissioned study and job analysis of the Production Management roles, responsibilities, tasks, skills and knowledge required of the position that was completed in 2018. TRSA’s Education Committee also provided input on the content. In addition to receiving a certificate of completion after successfully finishing the modules and testing, individuals can also earn six hours of CPE towards the TRSA Certified Professional Laundry Manager (CPLM) designation.

    This course consists of six pre-recorded webinars (previously recorded with a live audience) that must be viewed followed by short quizzes after each webinar. Seventy percent of the questions for each quiz must be answered correctly. The course will be saved in "My Classroom," so you can view the webinars within the course at your own pace. However, you must view each webinar in order and take the quiz associated with it before moving ahead in the series. The system will not allow you to skip ahead. To acces a quiz, view the webinar and then click the "Quiz" tab. Upon successfully viewing each webinar and passing all six quizzes, you will have earned the TRSA Production Management Certificate. 

    The course includes these six webinars, which are approximately 45 to 60 minutes each:

    Operations:

    • Process Improvement
    • Essentials of Supervisor Training and Production Scheduling
    • Plant and Production Metrics

    Leadership/Management:

    • Conflict Resolution for Managers
    • Hourly Employee Retention: Tips to Avoid Turnover

    Safety:

    • Real World Practices for Reducing Workplace Injuries

    Questions? Contact Kristin Mudd at kmudd@trsa.org. 

    Formats Available: On-Demand
    Original Program Date: March 07, 2019

    Approved Credit:
  • TRSA: 6.00 hours CPLM CPE

  • More InfoMore Info Production Management Certificate
    Collapse Achieving Total Customer Satisfaction
    Your organization can improve its inner teamwork to build greater "outer strength" and make "service"more than just a mantra, but rather a total team commitment to customer satisfaction. TRSA‘s Charlie Brigham, former executive VP, Coyne Textile Services, Syracuse, NY, shows you how. He explains how to convey a sense of trust to customers so they are convinced you‘re 100% dedicated to helping them solve any issues that may arise. Brigham likens business goals and corporate financial metrics to personal goals, detailing key parallels (people have money to spend and are willing to pay a fair price). He helps you recognize customers who don‘t seek to prosper at someone else‘s expense but still need to be treated properly and feel cared about and pleased. Guidelines are offered to dedicating time to monitoring these fundamentals.
    Formats Available: On-Demand
    Original Program Date: December 14, 2011
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Achieving Total Customer Satisfaction
    Collapse Applying Experience Driven Design to Drive Revenue and Profit Growth

    While the pandemic has upended hospitality, dining behavior and demand for related businesses, the question is: “What can be done?” Barbara Lawrence, co-founder and managing partner of Lubin Lawrence Inc., will address this question by sharing insights gathered from LLI’s time-tested “Experience Driven Design” Success Model and lessons from the firm’s growth strategy experience.

    Learn a new mind set and gain partner building ideas and tips in order to become more valuable to your restaurant partners and suppliers who operate in the linens business and beyond.

    Speaker: Barbara Lawrence, Co-Founder and Managing Partner, Lubin Lawrence Inc.

    Formats Available: On-Demand
    Original Program Date: December 08, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Applying Experience Driven Design to Drive Revenue and Profit Growth
    Collapse Customer Contracts: The Good, The Bad and The Ugly

    Join TRSA General Counsel Steve Fellman for this one-hour webinar and hear how to design customer contracts to maximize profitability. Learn about new contract clauses relating to digital billing technology and examine how linen, uniform and facility services companies deal with issues relating to inducing breach of contract.

    • Optimize your contract leverage
    • Learn how to enforce your contractual rights
    • Submit your questions and the presenter will address your issues live on the webinar

    Speaker:
    Steve Fellman, TRSA Legal Counsel. Steve is a principal in the Washington DC law firm, GKG Law, PC. He has served as TRSA’s General Counsel for more than 40 years and has represented TRSA members across the country in matters involving contract disputes, covenants not to compete, and labor and antitrust issues. Steve has successfully defended textile service industry companies in enforcement actions brought by the Federal Trade Commission and the Antitrust Division of the Department of Justice.

    Formats Available: On-Demand
    Original Program Date: February 07, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Customer Contracts: The Good, The Bad and The Ugly
    Collapse Disney and More: Customer Service Models for Our Industry

    Companies most skilled in treating customers like kings and queens are often their industry’s leaders. These high-performing organizations provide different products and services, but achieve the same end: producing amazing amounts of goodwill, admiration and long term success. Steadfast dedication to fundamentals of their corporate cultures makes it happen. Your operation can tap into their thinking from this webinar, in which we identify their customer-friendly principles and practices that apply to your service in any textile services market.
    Model companies covered:
    • Amazon
    • Apple
    • Disney
    • FedEx
    • Google
    • Land's End
    • Ritz-Carlton
    • Southwest Airlines
    • UPS
    • Zappos
     

     

    Formats Available: On-Demand
    Original Program Date: March 25, 2015
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Disney and More: Customer Service Models for Our Industry
    Collapse Improve Your Bottom Line with UHF RFID Technology

    Radio Frequency Identification (RFID) technology has been in existence for many decades but it is only now that the technology is being increasingly used in the linen, uniform and facility services industry. Evaluate the benefits of this technology and gain insight on use, loss, required par levels, inventory, turnover, hoarding and more. Speakers will demonstrate how the technology ensures that your goods are in the right place with no discrepancies and zero errors, making the entire process more precise and improving efficiency. 

    You’ll learn: 

    • Benefits of UHF RFID technology
    • Considerations and challenges of converting from barcodes to UHF tags
    • Information on productivity improvement numbers 
    Formats Available: On-Demand
    Original Program Date: March 29, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Improve Your Bottom Line with UHF RFID Technology
    Collapse Order Fulfillment: Satisfying Fussy Uniform Customers

    Obtain practical tools to address the toughest-to-please industrial market customers. Get ideas to better manage their workwear expectations and take advantage of technology that increases their satisfaction. Presented by TRSA’s Industrial/Uniform Committee, this webinar spotlights APPEARA, whose performance has improved thanks to upgrading its radio frequency (RF) ID and automated clean garment sorting systems and increasing its stockroom efficiency. Learn from APPEARA’s experience about how effective partnering with suppliers of material handling systems and uniforms supports laundries’ efforts to meet customers’ excessive demands.

    • Personalized vs. customized vs. bulk garments
    • Fulfilling largest and smallest orders
    • Helping customers improve control of their rented inventory
    Formats Available: On-Demand
    Original Program Date: July 31, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Order Fulfillment: Satisfying Fussy Uniform Customers
    Collapse The Loyalty Loop: How Small Things Add Up to Big Business

    Members: $35; Non-Members: $70

    We spend a lot of time telling our customers how different we are. But conduct an online search for the services we provide and you’ll quickly find that you and your competitors all sound the same. It’s time we stop telling people we’re different. Start showing them you’re different.

    It turns out one of the most effective ways to grow our business isn’t filling a funnel with low-quality leads. Instead, treat your loyal customers as your most valuable asset. Now, more than ever, it’s time to exploit your loyalty loop. The loyalty loop leverages your existing clients to drive a steady stream of highly valuable, high-margin, new business.

    In this exhilarating, hour-long, webinar, best-selling author and marketing guru Andrew Davis, will help you harness the power of the new consumer experience. 

    • You’ll learn how to build anticipation, harness the honeymoon period, and drive inspirational moments that result in new business. 

    • Whether you're interested in increasing demand or increasing awareness for the products and services you sell, the Loyalty Loop is designed to build a powerful engine that never sleeps.

    • You’ll leave inspired to re-think the way you win over new clients and transform the way you service the customers you already own.

    Are you ready to embrace the Loyalty Loop?

    Formats Available: On-Demand
    Original Program Date: July 01, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info The Loyalty Loop: How Small Things Add Up to Big Business
    Collapse What Motivates Textile Services Customers

    Your customers need to satisfy their customers and buy smart. TRSA's 2015 surveys of consumers and business decision-makers offer insight into how these principles apply to our industry. This webinar will report data from these studies explaining how textile products influence the perceptions and choices of your customers' customers. The research also portrays the economic issues related to uniforms and linens across industries: food and beverage, healthcare, hospitality and industrial. You'll identify opportunities to develop pitches for your operation based on public desire to do business with consumer service providers who use our industry. You'll see which products have the greatest potential for market expansion based on businesses' choices to procure them from sources other than launderers. Core motivations for customer purchases of textile services will be revealed.

    Formats Available: On-Demand
    Original Program Date: May 25, 2016

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info What Motivates Textile Services Customers
    Collapse Producing Hygienically Clean Textiles

    Educate your managers and supervisors to understand and improve your processes for producing hygienically clean textiles with TRSA’s new e-Learning course. This economical and efficiently designed online course takes an average of just 40 minutes to complete. Plant staff who successfully complete the program can print a personalized certificate of completion suitable for display. The following should make completion of the Producing Hygienically Clean Textiles e-Learning course a priority:

    • General, plant, production and safety managers
    • Route, sales, operations, line and customer service personnel

    The user-friendly course includes a table of contents and resources section with helpful checklists and other documents that will aid in the understanding of the processes, procedures and policies necessary to produce hygienically clean textiles, and how individual jobs impact cleanliness. Please contact Meredyth Ellington at mellington@trsa.org or 703.519.0029 for log-in support or to purchase bulk registrations at a discount (must purchase 5 or more courses at one time).

    “As an employee of a Hygienically Clean certified plant, I enrolled in this course to broaden my knowledge. I found it an invaluable resource; a very robust training for anyone wishing to learn all facets of Hygienically Clean certification. The course is interactive and self-paced, which is crucial to anyone with a busy schedule. If your company is certified or considering certification, check out this course. “ – Amanda Genthe, City Laundering Co., Oelwein, IA.

    Formats Available: Producing Hygienically Clean Textiles
    Original Program Date: April 12, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Producing Hygienically Clean Textiles
    Collapse Soil Sort

    Soil sorting is the first of the five steps in the laundry process. The entire quality assurance process begins with a proper soil sort.

    This interactive e-learning course is for individuals in the linen, uniform and facility services industry including production line employees (operators), supervisors, managers, executives and others to better understand the best practices, importance and impact of soil sorting. You will learn how to implement the best sorting process to ensure effective and efficient utilization of your wash aisle configuration and product mix.

    Topics include:

    • Why We Sort
    • Classification/Load Factors
    • Sorting Systems and
    • Measurement

    There is a 10-question assessment at the end of the training. A score of 80% or above is necessary to receive a completion status. This course should take approximately 30 minutes to complete. Plant staff who successfully complete the program can print a personalized certificate of completion suitable for display.

    Please contact Meredyth Ellington at mellington@trsa.org or 703.519.0029 for log-in support or to purchase bulk registrations at a discount (must purchase 5 or more courses at one time).

    Formats Available: Soil Sort
    Original Program Date: April 23, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Soil Sort
    Collapse Clean Green Certification Program
    This profile of TRSA‘s Clean Green program explains how earning the designation improves your company‘s ability to promote its positive environmental impacts. The certification reflects your company‘s commitment to sustainability through best management practices (BMPs) that reduce textile services facilities‘ carbon footprint and enhance environmental stewardship. Sixteen BMPs comprise the heart of the Clean Green standard; proof of deploying each one adds points to the score that textile services companies must attain to be certified under the new program. Companies require fewer points for certification if they limit water and energy use per pound of laundry to thresholds listed in the standard.
    Formats Available: On-Demand
    Original Program Date: February 29, 2012
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Clean Green Certification Program
    Collapse Holistic Energy Management

    Proven Solutions and Strategies for Reducing Costs, Reducing Demand, and Increasing Sustainability & Efficiency

    This roundtable discussion will dive headfirst into the challenges your teams and facilities are facing to reduce energy costs, reduce demand, and reach your sustainability and renewable energy goals. Join dynamic thought leaders from across the energy industry who possess a heightened focus on proven strategies within the laundry industry. Review the current state of the energy markets, key considerations for electricity and natural gas procurement, renewable energy and energy storage, and energy infrastructure financing. Q&A will be welcome in this open format, in an effort to speak to your specific challenges and pain points.

    Learning Objectives:

    • Improving worker comfort and productivity by way of LED lighting retrofits
    • Setting, meeting and exceeding renewable energy and sustainability goals while concurrently reducing energy costs
    • Benefits of energy storage to reduce demand costs
    • Benefits of combined heat and power to improve efficiency and lower energy costs, and for resiliency backup power
    • Securing favorable electricity and natural gas supply contracts to minimize budgetary risk
    • Current trends in energy, from electricity and natural gas to renewables
    • Current options for energy infrastructure financing
    Formats Available: On-Demand
    Original Program Date: June 09, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Holistic Energy Management
    Collapse Saving Money: Water Evaporation Credits
    TRSA presents opportunities to obtain or improve sewer bill credits due to evaporation from laundry processes. This is a primer on negotiations with publicly owned treatment works (POTWs), which vary their approaches to granting these credits. Learn how to justify the maximum reduction and analyze each plant system that vaporizes. For most facilities, thousands of dollars are at stake, given that water and sewer expenses account for 1.5% of annual revenue and evaporation credits usually return at least 10% of those costs! You will learn tactics to ensure you‘re invoiced in accordance with all the ways you vaporize.
    Formats Available: On-Demand
    Original Program Date: July 31, 2013
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Saving Money: Water Evaporation Credits
    Collapse Bloodborne Pathogens - How the OSHA Standard Applies to a Healthcare Laundry
    Cited more frequently than any other rule in OSHA inspections of our industry‘s facilities, the agency‘s bloodborne pathogens standard remains a tricky target to hit as the agency steps up its scrutiny of precautions to minimize occupational exposure to potentially infectious materials. Most recently OSHA has stepped up the rule‘s enforcement with regard to: - Written exposure control plans - Hazard assessment - Personal protective equipment - Employee training programs - Hepatitis B virus (HBV) vaccine - Sharps injury logs
    Formats Available: On-Demand
    Original Program Date: September 27, 2012
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Bloodborne Pathogens - How the OSHA Standard Applies to a Healthcare Laundry
    Collapse Coronavirus and the Future of Healthcare

    The coronavirus has put unprecedented pressure on the healthcare system over the last several months. With the decline of healthcare spending, the expansion of telehealth options and an increased use of technology, what does healthcare look like in a post-pandemic world? 

    In this fast-paced, example-filled presentation you’ll hear from health futurist, Jeff Bauer, how and why healthcare will change more in this decade than it did in the previous 50 years. This is a unique insider presentation for outsiders — you’ll hear how to optimize individual and corporate interactions with the healthcare system in a post-COVID world.

    Often called the constructive contrarian, Jeff goes beyond the independent forecast and proposes specific actions that you can be prepared to undertake to harness prevailing trends and become successful in meeting the needs of your customers in what will eventually be our “new normal.” His objective analysis often clashes with the conventional wisdom and special interests, but his forecasts consistently identify the long-term trends that are really transforming healthcare and the medical marketplace.

    Jeff is set to present the Keynote Address at TRSA’s 9th Annual Healthcare Conference on December 2, 2020 in Memphis, TN. Hear his predictions on the July 30th webinar and then attend the conference in December for an update and his forecast for 2021 and beyond.  

    Formats Available: On-Demand
    Original Program Date: July 30, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Coronavirus and the Future of Healthcare
    Collapse Healthcare: Production Training Series

    Initiate training for production employees with these videos that demonstrate sorting, washing, drying, finishing and packing out healthcare items. Also show these to prospective hires who are candidates for performing or managing these functions. Each video is a recording of employees in a healthcare laundry operating machinery needed to safely and efficiently perform a function as well as narration and depiction of steps in the overall production process before and after the function.

    • Soil Sort in a Healthcare Laundry: Cart dumper, light-frame sorting system, conveyors: sheets, towels, garments
    • Automated Tunnel Washer & Dryer Operations: Tunnel washer, extractor, dryer, completely automated; bed linen
    • Cart Wash in a Healthcare Laundry: Cart washer
    • Towel Folding in a Healthcare Laundry: Single lane folder; bath towel
    • Pack-Out in a Healthcare Laundry: Stacker, bundler, scales; towels, sheets
    Formats Available: On-Demand
    Original Program Date: January 22, 2018
    More InfoMore Info Healthcare: Production Training Series
    Collapse Hygiene of Domestic Laundering: Evaluating Risks and Opportunities

    In the UK, healthcare uniforms are laundered domestically in line with the Department of Health (DoH) Uniform and Workware guidance (2010). Nurses in the National Health Service (NHS) are required to domestically launder their uniforms at 60°C (140°F) to ensure safe removal of microorganisms. Recently 33% of NHS staff questioned said they launder their uniforms at 40°C (104°F), well below the DoH  guideline temperature of 60°C. Although a 60°C wash is sufficient to remove bacteria from textiles, at lower temperatures, and with a biological detergent, both Staphylococcus aureus and Escherichia coli at low levels remain on the textiles and are able to cross contaminate other items in the wash. Those cells remaining may have the potential for further contamination of the clinical environment. 

    In this previously recorded, 20-minute webinar, presented by TRSA's Women in Textile Services Committee, Dr. Katie Laird will discuss: 

    • Survival of microorganisms on textiles
    • The effect of low temperature laundering
    • Whether or not there is evidence to support home laundering of uniforms
    • Risks and opportunities 
    Formats Available: On-Demand
    Original Program Date: October 18, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Hygiene of Domestic Laundering: Evaluating Risks and Opportunities
    Collapse Innovative Healthcare Product Developments

    Ascertain the benefits to healthcare providers and patients of your use of equipment and

    supplies viewed as significant technological developments in the opinion of members of TRSA’s Healthcare Committee. Reviewing dozens of products, they deemed these two worthy of showcasing in this webinar:

    • Cart washer (LCW series, Leonard Automatics)
    • Scrubs (Simply Soft, Fashion Seal Healthcare) 
    • Scrub dispenser [scrubXchange, IPA]

    These manufacturers will comprise the panel for this webinar, describing:

    • Why these products are innovative
    • How they help you build the bottom line by increasing revenues, controlling costs or both
    • Materials and components used in manufacturing that ensure product durability and quality
    Formats Available: On-Demand
    Original Program Date: September 28, 2016

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Innovative Healthcare Product Developments
    Collapse Pointers for Partnerships in Textile Hygiene and Management
    EVS, Infection Prevention, Clinicians and Healthcare Laundry

    This webinar will describe the biggest challenges for both hospitals/healthcare facilities and laundry providers in developing healthy and active partnerships. Speakers will share specific actions hospitals/healthcare facilities and laundry providers can take to develop effective partnerships and will define the key components of strong partnerships. You’ll learn key initiatives in a successful team approach to proactively address potential events such as HAIs involving textiles and handling.

     

    Formats Available: Pointers for Partnerships in Textile Hygiene and Management
    Original Program Date: February 10, 2016
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Pointers for Partnerships in Textile Hygiene and Management
    Collapse Precautions for Protection: Handling Soiled Healthcare Linen (English)

    This course enables laundry management to train route associates, soil sorters, loaders and other affected personnel to comply with Universal Precautions to prevent the spread of infections like H1N1, HIV, Hepatitis B, MRSA, and Staph.

    Step-by-step instruction is given in applying such precautions to the laundry process from handling and transportation to processing and delivery including:
    – Common pathogens that may cause viruses and infections
    – Five points to reduce exposure and minimize risk
    – Safe soiled healthcare textile handling practices

    Formats Available: On-Demand
    Original Program Date: July 17, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Precautions for Protection: Handling Soiled Healthcare Linen (English)
    Collapse Precautions for Protection: Handling Soiled Healthcare Linen (Spanish)

    This course enables laundry management to train route associates, soil sorters, loaders and other affected personnel to comply with Universal Precautions to prevent the spread of infections like H1N1, HIV, Hepatitis B, MRSA, and Staph.

    Step-by-step instruction is given in applying such precautions to the laundry process from handling and transportation to processing and delivery including:
    – Common pathogens that may cause viruses and infections
    – Five points to reduce exposure and minimize risk
    – Safe soiled healthcare textile handling practices

    Formats Available: On-Demand
    Original Program Date: July 17, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Precautions for Protection: Handling Soiled Healthcare Linen (Spanish)
    Collapse Six Cs of Handling Clean Linen in a Healthcare Environment

    This course is 12 minute TRSA training video, guiding healthcare facility staff in best practices for the handling and usage of clean healthcare textiles. Proper implementation of the best practices ensures a reduction in the risk of linen contamination and patient infections. Six C’s emphasizes controlling access to clean linen, storing it properly and safely circulating it. These points and others are made by highlighting six key functions to drive home the importance of this topic: Count, Control, Circulate, Care, Clean and Cooperate. 

    Formats Available: On-Demand
    Original Program Date: July 17, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Six Cs of Handling Clean Linen in a Healthcare Environment
    Collapse Six Cs of Handling Soiled Linen in a Healthcare Environment

    As a healthcare worker in a hospital or other healthcare facility, you probably handle soiled linen every day. This linen can be saturated with blood or other potentially infectious materials. The purpose of this 13 minute training video is to provide you with an overview of the healthcare industry’s best practices for handling soiled healthcare linen. Following these best practices will help prevent injury and reduce the spread of infections to you, your co-workers, and your patients. Using these six steps when handling soiled linen (Cover, Collect, Contain, Consolidate, Clean, and Cooperate) will improve patient care and promote a culture of safety in your facility.

    Formats Available: On-Demand
    Original Program Date: July 17, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Six Cs of Handling Soiled Linen in a Healthcare Environment
    Collapse Surface Cleaning in Patient Care Areas

    Learn the benefits of shifting these practices:

    • String mop to flat-mop system for floor cleaning
    • Detergent + disinfectant to detergent-free cleaner + bleach for cleaning patient areas

    You’ll become aware of new practical, common-sense approaches that don’t meet all needs but are appropriate for patient-care areas. Benefits include cost savings (mostly labor but also water and chemicals) and improved ergonomics and cross-contamination infection control. Advice will be offered to enable you to proactively address potential hurdles to implementation.

    Formats Available: Surface Cleaning in Patient Care Areas
    Original Program Date: September 16, 2015
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Surface Cleaning in Patient Care Areas
    Collapse TRSA Virtual Healthcare Conference

    TRSA's Virtual Healthcare Conference provides access to the full program - the keynote address, sessions and panel discussions. Sessions cover most aspects of healthcare laundering operations and developments in patient care delivery, materials management, certification, infection control, regulation, plant systems, textile products and more.

    Formats Available: On-Demand
    Original Program Date: December 02, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Virtual Healthcare Conference
    Collapse Food & Beverage: Production Training Series

    Initiate training for production employees with these videos that demonstrate sorting, washing, drying, finishing and packing out food and beverage/restaurant (F&B) items. Also show these to prospective hires who are candidates for performing or managing these functions. Each video is a recording of employees in an F&B laundry operating machinery needed to safely and efficiently perform a function as well as narration and depiction of steps in the overall production process before and after the function.

    1. Soil Sort Vacuum Sorting in a Food & Beverage Laundry: Vacuum sorter with two tubes; napkins, tablecloths, towels
    2. Washer/Extractor in a Food & Beverage Laundry: 4-pocket tilting side-loading washer/extractor; tablecloths and napkins
    3. Large Piece Folder in a Food & Beverage Laundry: 2-lane large-piece feeder, ironer, folder; tablecloths, sheets
    4. Napkin Feeder in a Food & Beverage Laundry: 5-lane feeder, napkins
    5. Pack-Out in a Food & Beverage Laundry: Feeder, ironer, stacker, wrapper, conveyors; napkins, tablecloths
    Formats Available: On-Demand
    Original Program Date: January 18, 2018
    On-Demand Release Date: Available Now
    More InfoMore Info Food & Beverage: Production Training Series
    Collapse Healthcare: Production Training Series

    Initiate training for production employees with these videos that demonstrate sorting, washing, drying, finishing and packing out healthcare items. Also show these to prospective hires who are candidates for performing or managing these functions. Each video is a recording of employees in a healthcare laundry operating machinery needed to safely and efficiently perform a function as well as narration and depiction of steps in the overall production process before and after the function.

    • Soil Sort in a Healthcare Laundry: Cart dumper, light-frame sorting system, conveyors: sheets, towels, garments
    • Automated Tunnel Washer & Dryer Operations: Tunnel washer, extractor, dryer, completely automated; bed linen
    • Cart Wash in a Healthcare Laundry: Cart washer
    • Towel Folding in a Healthcare Laundry: Single lane folder; bath towel
    • Pack-Out in a Healthcare Laundry: Stacker, bundler, scales; towels, sheets
    Formats Available: On-Demand
    Original Program Date: January 22, 2018
    More InfoMore Info Healthcare: Production Training Series
    Collapse Hospitality: Production Training Series

    Initiate training for production employees with these videos that demonstrate sorting, washing, drying, finishing and packing out hospitality (hotel) items. Also show these to prospective hires who are candidates for performing or managing these functions. Each video is a recording of employees in a hospitality laundry operating machinery needed to safely and efficiently perform a function as well as narration and depiction of steps in the overall production process before and after the function.

    • Soil Sort in a Hospitality Laundry: Cart dumper, light-frame sorting system, conveyors; sheets, towels
    • Tunnel Washing & Drying in a Hospitality Laundry: Tunnel washer, extractor, dryer; bed linen, robes
    • Sheet Feeding in a Hospitality Laundry: Sheet feeder, ironer, folder, conveyors, two teams of feeding operators; sheets
    • Towel Folding in a Hospitality Laundry: Single-lane towel folder, towels
    • Sheet Pack-Out in a Hospitality Laundry: Automated folder and stacker; sheets, towels
    Formats Available: On-Demand
    Original Program Date: January 22, 2018
    More InfoMore Info Hospitality: Production Training Series
    Collapse Industrial: Production Training Series

    Initiate training for production employees with these videos that demonstrate sorting, washing, drying, finishing and tying out industrial (uniform) items. Also show these to prospective hires who are candidates for performing or managing these functions. Each video is a recording of employees in an industrial laundry operating machinery needed to safely and efficiently perform a function as well as narration and depiction of steps in the overall production process before and after the function.

    • Soil Sort in an Industrial Laundry: Carts, RFID Chips & Readers, Like-type Garments, Sling & Sling Lift, Wash Area & Aisle, Overhead Sling Rail System 
    • Wash Aisle in an Industrial Laundry: Controller & Status Monitor, Wash Formula, Wash Extractor, System Status Screen, Belt Rail Conveyor System, Steam Tunnel
    • Steam Tunnel in an Industrial Laundry: Garment Hanging Station, Sorting Station, Hanger Rack, Unused Hangers, Conveyor System, Tunnel Finisher, Delivery Staging
    • Shirt Press in an Industrial Laundry: Fire Retardant Uniforms, Reflective Clothing, Work Shirts & Pants, Body Press, Collar Clamp, Cuff Clamps, Foot & Button Controls
    • Pack-Out Using RFID in an Industrial Laundry: Sort Area & Rack, Numbered Hook Slots, RFID Chips & Readers, Wave Technology, Quality Control Check, Final Sort, Route Associate
    Formats Available: On-Demand
    Original Program Date: May 14, 2019
    More InfoMore Info Industrial: Production Training Series
    Collapse Anatomy of an HR Lawsuit

    Human resources can be a difficult field to navigate. Despite your best intentions, there are times a disgruntled employee or former employee may file suit against your company. What do you do when that happens? In this presentation, attorney Joe Shelton will walk you through the steps of two human resources lawsuits, and provide you with practical guidance to reduce your risk of liability. He  will cover two cases that hit our industry most in regards to labor and employment law: wage/hour and discrimination, harassment, and retaliation. Learn the steps to follow to help ensure that you and your company are avoiding the risks of wrongful discharge, discrimination, retaliation and other common employment-related claims.

    Formats Available: On-Demand
    Original Program Date: September 06, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Anatomy of an HR Lawsuit
    Collapse Customer Contracts: The Good, The Bad and The Ugly

    Join TRSA General Counsel Steve Fellman for this one-hour webinar and hear how to design customer contracts to maximize profitability. Learn about new contract clauses relating to digital billing technology and examine how linen, uniform and facility services companies deal with issues relating to inducing breach of contract.

    • Optimize your contract leverage
    • Learn how to enforce your contractual rights
    • Submit your questions and the presenter will address your issues live on the webinar

    Speaker:
    Steve Fellman, TRSA Legal Counsel. Steve is a principal in the Washington DC law firm, GKG Law, PC. He has served as TRSA’s General Counsel for more than 40 years and has represented TRSA members across the country in matters involving contract disputes, covenants not to compete, and labor and antitrust issues. Steve has successfully defended textile service industry companies in enforcement actions brought by the Federal Trade Commission and the Antitrust Division of the Department of Justice.

    Formats Available: On-Demand
    Original Program Date: February 07, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Customer Contracts: The Good, The Bad and The Ugly
    Collapse Defending and Protecting Against Government Investigations and Audits

    What do you do when ICE (immigration), OSHA, DOL or other government agency representatives make a demand for your records and other documentation or, even worse, show up at your door unannounced demanding access to your facilities and your employees? What do you do when you get a letter from the federal government informing you that the social security numbers your employees gave your Company don’t match with the government’s records?  We will discuss how to avoid and prepare for these and other unwelcome government-initiated events, and how to deal with them when they arise, so that you are in the best position possible to protect your business and employees, while limiting exposure and hassle.

    Formats Available: On-Demand
    Original Program Date: June 25, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Defending and Protecting Against Government Investigations and Audits
    Collapse Demystifying the Selection, Use, Care and Maintenance of FR Clothing

    As a service provider of FR/AR clothing, you understand that proper selection of PPE is very important. Though thermal hazards may be different for different industries, the basics for selection, use, care and maintenance of FR clothing share many similarities. This webinar will give insight into what end-users should be considering when specifying FR/AR clothing. Per OSHA, “Flame-Resistant” (FR)  clothing is considered PPE and training on PPE is required under 29 CFR 1910.132. Listen in and gather information at the end-user level that will aid you in meeting the training requirements of 1910.132.

    As a service provider of FR/AR clothing, you understand that proper selection of PPE is very important. Though thermal hazards may be different for different industries, the basics for selection, use, care and maintenance of FR clothing share many similarities. This webinar will give insight into what end-users should be considering when specifying FR/AR clothing. Per OSHA, “Flame-Resistant” (FR)  clothing is considered PPE and training on PPE is required under 29 CFR 1910.132. Listen in and gather information at the end-user level that will aid you in meeting the training requirements of 1910.132.

    You will: 

    • Get information regarding selecting the proper FR/AR clothing
    • Learn how to properly wear, care for and maintain FR/AR clothing
    • Hear about the regulations, standards and general best practices for implementing a FR/AR clothing program 
    Formats Available: On-Demand
    Original Program Date: July 13, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Demystifying the Selection, Use, Care and Maintenance of FR Clothing
    Collapse EEOC Challenges
    Washington labor attorney Brian M. Hudson offers pointers on integrating diversity and equal employment opportunity throughout your operations so it becomes as integral to your business as increasing market share or maximizing profits. Such prominence is seen as a must for avoiding costly claims that your company has violated Equal Employment Opportunity Commission rules. It‘s the best way to avoid making employment decisions based on stereotypes or assumptions about the abilities, traits, or performance of individuals of a certain sex, race, age, religion, ethnic group or disability.
    Formats Available: On-Demand
    Original Program Date: July 25, 2012
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info EEOC Challenges
    Collapse Energy Utilities and Cost Control

    Learn tactics and gain insights into more effective monitoring of your energy, waste water, and other utility spend.  As these costs increase and fluctuate, it becomes a higher priority to clearly view and completely understand these ongoing costs.

    This webinar presents options for sourcing supply, provides opportunities to improve sustainability and shares insights regarding energy markets and timing of decisions. You’ll learn current trends in natural gas and electricity markets that may prompt you to adjust your strategy. Procurement structures that minimize risk and reduce costs when energy is consumed during peak-demand periods will be reviewed.

     

    Advantages of collaborating with an energy solutions consultant will be discussed. Solutions will be reviewed for supply procurement in deregulated U.S. states and challenges to facilities across the U.S., Mexico and Canada. These include:

    • Integrating digital and paper invoices into one comprehensive electronic data platform to provide easy analysis and tracking of all cost components;
    • Efficient bill auditing and processing, often labor-intensive and outside the expertise of the Accounts Payable staff;
    • Establishing and tracking key performance indicators and validating savings;
    • Combined heat and power;
    • Solar with battery + artificial intelligence (AI);
    • Peak energy use reduction techniques
    Formats Available: On-Demand
    Original Program Date: November 14, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Energy Utilities and Cost Control
    Collapse Mastering Wage Laws

    By utilizing legal exemptions and creative pay practices industry employers can reduce or eliminate overtime pay, improve efficiencies and employee performance, maximize customer service, and have happier employees.  Learn how to take advantage of legal standards that enable employers to achieve these objectives.  In addition, more than ever industry employers are at risk of class action lawsuits and other wage claims by savvy lawyers who specialize in taking advantage of laws and circumstances you may not even be aware of.  Main takeaways from this webinar will be:

    • Understanding the logistics of legal and helpful pay practices
    • Recognizing how these practices can help to save money in your business
    • Learning what your company must do to protect itself from lawsuits and wage claims
    Formats Available: On-Demand
    Original Program Date: October 17, 2019
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Mastering Wage Laws
    Collapse POTW Compliance

    This webinar will introduce you to TRSA's Environmental Committees' efforts to revise the POTW Manual that was originally published in 2001. Our presenters will provide you with an overview of the guide that is being written on “how to” interact with your POTW and stay in compliance with wastewater regulations. It is also an opportunity for everyone in our association to collaborate and contribute ideas to be included in the guide, and share any relevant case studies on the issues presented. 

    Formats Available: On-Demand
    Original Program Date: April 04, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info POTW Compliance
    Collapse What Healthcare Laundry Inspectors Uncover

    What does an inspector look for or expect when scrutinizing an outsourced laundry? The Hygienically Clean Healthcare certification program’s chief inspector will cover key points from the program’s plant inspection checklist.

    A thorough plant walk-through calls attention to each laundry function. Points critical to infection prevention are assessed in:

    • Washing
    • Finishing (drying, folding,  ironing)
    • Staging and storage
    • Surgical pack assembly

    The checklist reveals how an inspection determines a laundry’s thoroughness in:

    • Controlling pests
    • Housekeeping
    • Preventing cross-contamination
    • Properly using, maintaining and calibrating equipment

    Also included in the checklist are criteria for inspectors to evaluate laundry processes, washing procedures and OSHA compliance. This webinar will examine overt and hidden clues to effective hygiene such as quality assurance practices, employees’ appearance and competence and overall plant cleanliness.

    Formats Available: On-Demand
    Original Program Date: August 16, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info What Healthcare Laundry Inspectors Uncover
    Collapse Driver Candidate Screening and Performance Monitoring
    Get an overview of key elements in verifying that prospective drivers have all the attributes they need to be successful. You‘ll also review essential tactics for determining over the course of drivers‘ employment that they follow proper regulations, policies and procedures. Whether employees have been ’over the road“ for many years or are just beginning their careers, they need to understand all applicable motor carrier regulations, be proficient at paperwork (both government and employer) and be safe and courteous drivers in any situation. But it‘s up to management to assemble documentation, conduct reviews, respond properly to accidents and moving violations, and discipline fairly.
    Formats Available: On-Demand
    Original Program Date: June 03, 2015
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Driver Candidate Screening and Performance Monitoring
    Collapse Improve Your Bottom Line with UHF RFID Technology

    Radio Frequency Identification (RFID) technology has been in existence for many decades but it is only now that the technology is being increasingly used in the linen, uniform and facility services industry. Evaluate the benefits of this technology and gain insight on use, loss, required par levels, inventory, turnover, hoarding and more. Speakers will demonstrate how the technology ensures that your goods are in the right place with no discrepancies and zero errors, making the entire process more precise and improving efficiency. 

    You’ll learn: 

    • Benefits of UHF RFID technology
    • Considerations and challenges of converting from barcodes to UHF tags
    • Information on productivity improvement numbers 
    Formats Available: On-Demand
    Original Program Date: March 29, 2017
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Improve Your Bottom Line with UHF RFID Technology
    Collapse Mobile Device Functionality for Route Sales Representatives

    Get up to speed on how current-generation mobile computing improves real-time tracking of route activities and enables you to deliver and manage invoices more effectively and efficiently. This webinar will discuss the latest ways that handhelds simplify daily route service and settlement by curtailing manual adjustments and calculations, reducing paper trails and more.

    • Eliminating manual check-in
    • Stop-time reporting
    • Providing invoice copies
    • Off-line situations
    • Combination with scanning on site merchandise (barcode/UHF RFID)
    • Visibility / tracking / optimizing
    • Linen, uniform and facility services user experiences
    Formats Available: On-Demand
    Original Program Date: February 28, 2018
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Mobile Device Functionality for Route Sales Representatives
    Collapse No Cellphones -The Best Route to Ending Distracted Driving
    If one of your drivers is on the phone and gets into an accident, your company risks huge liability. Unless you have a policy that prohibits cell phone use in your vehicles, as recommended by the National Safety Council, a plaintiff can successfully argue that you expect your employees to use their phones while driving. This webinar explains the need for a no-cell-phone policy on the route and how it can be enforced through an effective balance of monitoring, safety training and trust in your team. You‘ll see how it can work through the use of DriveCam, a TRSA Business Solutions membership benefit program. This computer-based interactive instruction gauges each individual‘s judgment, attitudes and performance; guides your coaching; and ensures improvement. Drivers‘ performance is monitored with the DriveCam video event recorder that captures their driving behavior.
    Formats Available: On-Demand
    Original Program Date: May 21, 2014
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info No Cellphones -The Best Route to Ending Distracted Driving
    Collapse Route Optimization: How Can it Benefit Your Business?
    Route optimization minimizes a textile services location‘s delivery miles, time and cost in light of the facility‘s work schedules, volume and capacity. The process encompasses: - Drivers‘ familiarity with accounts - Union/labor issues - Customers‘ expectations - Plant operations practices To help you recognize opportunities in your business to create optimal delivery sequences, this webinar will explain how accounts are mapped to create zones and territories and how these are split into day cycles.
    Formats Available: On-Demand
    Original Program Date: March 19, 2014
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Route Optimization: How Can it Benefit Your Business?
    Collapse 2021 Legislative Conference Preview: Let

    Brush up on ways in which you can advocate for your industry and business by attending this webinar, which will put you in a great position to participate in TRSA’s 11th Annual Legislative Conference:

    Discover which issues will be used to personally engage legislators and your own congressional delegation, such as:

    • The importance of a reusable supply chain on national security
    • The need for the industry to be designated as a critical/essential industry that needs to be restored immediately following a disaster
    • Other insightful stories regarding the industry – its cleanliness, sustainability, safety records, and its essential role – not to mention its impact on jobs and local economies

    This webinar will also provide a sneak preview of how the March 25 virtual visits with Capitol Hill lawmakers and key staff will work, whether you plan to participate in person at the Westin Hotel in Old Town, Alexandria, VA or from your residence or office via the virtual option.

    To learn more, contact Kevin Schwalb at kschwalb@trsa.org.

    Presenter:

    Kevin Schwalb, Vice President, Government Relations TRSA

    Formats Available: On-Demand
    Original Program Date: February 23, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info 2021 Legislative Conference Preview: Let
    Collapse Crown Linen Virtual Plant Tour

    TRSA’s Virtual Plant Tour series continues by taking you inside Crown Linen, LLC’s Atlanta hospitality plant, opened in 2019 in a modern industrial park. It’s in a 160,000-square-foot building that includes Crown’s nearly 90,000 square feet for operations with the remainder leased to another company.

    Within Crown’s existing working footprint is room for expansion as growth in the Atlanta metro area resumes. The design is based on a template the Crown team has developed for its Florida plants that these have followed nearly identically, laid out the same way for a brighter future.

    In the Atlanta plant, soil sorters drop items into 12 chutes feeding two tunnel washers, each with 12 150-pound chambers, feeding seven 300-pound dryers. A pony wash aisle has four machines ranging from 40- to 130-pound capacities, with three 130-pound dryers. There are five ironer lines: three for sheet folding, ironing and stacking; one for small pieces; and the other for either. A tunnel finisher processes bathrobes. The finishing side also includes four towel folders.

    The boiler room has two 350-HP boilers and a water reclamation system enabling 45% to 50% reuse. There are separate rooms for air compressors and chemical injection.

    Formats Available: On-Demand
    Original Program Date: May 12, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info Crown Linen Virtual Plant Tour
    Collapse Innovation Showcase & Exchange - Presentations

    Watch Supplier presentations offered by category, which will allow you to compare and contrast features and benefits.

    Formats Available: On-Demand
    Original Program Date: June 14, 2021
    More InfoMore Info Innovation Showcase & Exchange - Presentations
    Collapse TRSA 11th Annual Legislative Conference & Industry Awards Dinner
    Formats Available: On-Demand
    Original Program Date: March 24, 2021

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA 11th Annual Legislative Conference & Industry Awards Dinner
    Collapse TRSA Annual Business Meeting

    TRSA's Annual Business Meeting on Oct. 22 hosted as a hybrid event with nearly 20 members participating in-person at The Westin Alexandria and another 50 plus attending virtually. The Annual Business Meeting offers an update on the State of the Association including financial and advocacy reports, as well as insights from leadership including outgoing Chair Jim Buik. He spoke with pride and appreciation for TRSA’s response to the COVID-19 pandemic that struck in mid-March and continues today. “The staff has done a remarkable job on our behalf,” said Buik, president of the Roscoe Co. speaking online from his office in Chicago. Adding to the complexity of TRSA’s response, the impact of the pandemic has varied significantly by market-sector and geography, presenting new market opportunities, such as personal protective equipment (PPE), hand sanitizer, additional cleaning supplies and other unanticipated benefits through renewed emphasis on hygiene and cleanliness. TRSA’s foresight in establishing the Hygienically Clean certification program in 2011 has positioned the industry for growth by reassuring customers that certified laundries offer higher standards for eliminating microorganisms in textiles. Buik also cited TRSA’s Strategic Change Initiative, including a Strategic Industry Town Hall on June 23 that drew 120 online attendees and led to the creation of an Industry Looking Forward publication compiled from quantitative and qualitative research. He cited the “careful stewardship” of consultant Eric Kurjan in facilitating this process, and praised his successor as Chair, Noël Hammer Richardson, Shasta Linen, for leading the association’s strategic rethink. The newly elected-Chair and first female TRSA Chair in its 108-year history, Richardson offered insight into her two-year tenure with emphasis on recovery, increased awareness of the industry’s hygiene and sustainability and training.

    Formats Available: On-Demand
    Original Program Date: October 22, 2020
    On-Demand Release Date: Available Now

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Annual Business Meeting
    Collapse TRSA Annual Human Resources & Safety Summit

    Benefit from TRSA’s first annual virtual summit! Join in to get guidance on HR issues of compliance, talent cultivation, evolution of HR function as your company grows and generate increased safety awareness among your employees by providing practical, hands-on analysis of trends, issues and techniques for creating and maintaining your company’s safety culture with presentations specific to the industry, best practices from other industries and peer-to-peer sharing.

    Formats Available: On-Demand
    Original Program Date: May 12, 2020
    More InfoMore Info TRSA Annual Human Resources & Safety Summit
    Collapse TRSA HR, Health and Safety Summit

    Benefit from guidance on HR issues of compliance, talent cultivation, evolution of HR function as your company grows PLUS generate increased safety awareness among your employees by providing practical, hands-on analysis of trends, issues and techniques for creating and maintaining your company’s safety culture with presentations specific to the industry, best practices from other industries and peer-to-peer sharing.

    The summit will provide:

    • Industry-specific presentations
    • Award-winning ideas from other industries
    • Breakout sessions
    • Interactive panel discussion with leaders in the linen, uniform and facility services industry
    Formats Available: On-Demand
    Original Program Date: April 20, 2021
    More InfoMore Info TRSA HR, Health and Safety Summit
    Collapse TRSA Virtual Healthcare Conference

    TRSA's Virtual Healthcare Conference provides access to the full program - the keynote address, sessions and panel discussions. Sessions cover most aspects of healthcare laundering operations and developments in patient care delivery, materials management, certification, infection control, regulation, plant systems, textile products and more.

    Formats Available: On-Demand
    Original Program Date: December 02, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Virtual Healthcare Conference
    Collapse TRSA Virtual Leadership Summit

    TRSA's Virtual Leadership Summit provides access to the full program - the keynote address, break-out sessions and panel discussions. See how your fellow industry leaders have responded to the COVID-19 outbreak. Topics will benefit each level of your leadership team: from CEO/Executives to Next- Generation Executives and Emerging Leaders. This package also includes two prerecorded sessions to offer even more leadership guidance and expertise. 

    Formats Available: On-Demand
    Original Program Date: July 15, 2020
    More InfoMore Info TRSA Virtual Leadership Summit
    Collapse TRSA Virtual Marketing & Sales Summit

    TRSA's Virtual Marketing & Sales Summit provides access to the full program - the keynote address, sessions and panel discussions. Subject matter experts will share knowledge of products and services to satisfy specific market needs, thereby increasing revenue. this live virtual event provides attendees with these opportunities:

    • Compete more successfully through more effective market communications
    • Open new revenue streams with product diversification
    • Capture emerging markets with existing offerings
    Formats Available: On-Demand
    Original Program Date: November 17, 2020

    Approved Credit:
  • TRSA: 1 hour CPLM CPE

  • More InfoMore Info TRSA Virtual Marketing & Sales Summit