Do you have conflicts on your team? Are you frustrated by the negative impact of unresolved conflicts? Would you like to find a better, more productive way to constructively resolve these issues and get back to achieving results?
Many managers struggle with these questions. Some managers barge headlong into the situation and get the parties to quit openly fighting only to wonder why inattention to results still affects their team. Other managers try to avoid a confrontation in the hopes that the conflict will resolve itself given enough time. Both approaches leave the conflict unresolved. Both approaches cause lost productivity, decreased quality, and high levels of stress for the leader and the team.
From this presentation, you'll learn how to get to the root of the problem, defuse tense situations and reclaim productivity and job satisfaction.
Presenter: Guy Harris, a former U.S. Navy engineering department head, now a master trainer and coach in the DISC human behavior model. He writes The Recovering Engineer Blog and he co-authored the book From Bud to Boss: Secrets to the Successful Transition to Remarkable Leadership.
October 07, 2015
CPLM CPE: 1.00
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